Last updated: October 22, 2026
ReviewsPro ("ReviewsPro", "the App", "we", "us") is a Shopify app, listed on the Shopify App Store as "Ali Reviews: AI Review Importer", that helps merchants import product reviews from sources such as AliExpress, Amazon and CSV files, collect new reviews from their customers, and display and manage reviews on their store. ReviewsPro is operated by 11573225 Canada Inc.
This Privacy Policy explains what information we collect when a merchant installs and uses the App, how we use and share it, how long we keep it, and the rights you have over it. It covers the App, the website at www.reviewspro.ai, and our support channels.
Who we are, and our role
Controller for merchant data. For information about merchants and their staff who install and use the App (account, billing, usage and support data), ReviewsPro is the data controller.
Processor for shoppers' and reviewers' data. For information about a merchant's customers and reviewers (for example, order details used to send review requests, and the name, email address and content of a submitted review), the merchant is the data controller and ReviewsPro processes that information on the merchant's behalf, only to provide the App and according to the merchant's instructions and settings. If you are a shopper or reviewer, please contact the store you bought from or reviewed. We will help that store respond to your request.
Children. The App and our website are not intended for children under 16, and we do not knowingly collect their personal information. If we learn we have done so without verified parental consent, we will delete it.
Third-party links. The App and website may link to third-party sites, including Shopify, AliExpress and Amazon. We do not control them and are not responsible for their privacy practices.
Information we collect
1. Information from your Shopify store (through the Shopify API). When you install the App, you authorize it to access data in your Shopify store through the Shopify API. We use only what the App needs to work, which includes:
Store information: store name, domain, store owner name and contact details (name, email address, phone number, address), plan and settings.
Products: product titles, images, handles and collections, so reviews can be attached to the right product and displayed.
Orders and customers: order details from recent orders (as permitted by Shopify), including the customer's name, email address, purchased products and fulfillment status, so the App can send review-request emails at the time you choose, attribute a review to a verified purchase, and apply any discount incentive you set up.
Theme and storefront: theme information needed to place and style the review widget on your product pages.
2. Information from review sources. When you import reviews from AliExpress, Amazon or another supported source, or upload a CSV file, we collect the review content you choose to import: reviewer display name (as shown by the source), star rating, review text, date, country where shown, and any photos or videos attached. You decide which reviews to import and publish. You are responsible for making sure you have the right to import and display that content.
3. Information from reviewers. When a shopper submits a review, through a review-request email or the "Write a review" form on your store, we collect their name, email address, rating, review text, and any photos or videos they upload, along with the product and, where available, the related order.
4. Your account and billing information. Your name, email address and store details; your plan, subscription status, trial and charge history; and your App settings (email automation, email branding, discount settings, widget customization). Payments are processed by our payment providers. We do not store full payment card numbers.
5. Support communications. Messages, emails and attachments you send us through in-app chat or support@reviewspro.ai.
6. Technical and usage data. IP address, browser and device type, operating system, approximate location, log data (pages and features used, dates and times), and how you use App features, collected through cookies, log files and similar technologies.
We do not intentionally collect special categories of personal data (such as health, biometric or political information) or data about criminal convictions. Please do not include such information in reviews or imports.
How we use information
We use the information above to:
provide and operate the App: import, store, moderate and display reviews; show your review widget on your storefront; and calculate your Analytics (reviews collected, emails sent, published reviews, average rating);
send review-request emails to your customers on your behalf, at the timing, branding and discount settings you choose, and track whether each email was sent, pending or failed;
manage your account, subscription, trial and billing;
provide customer support and respond to your requests;
maintain security, prevent fraud and abuse (including duplicate or fraudulent trial sign-ups), and troubleshoot problems;
understand how the App is used so we can improve it; and
send you service messages and, unless you opt out, information about our products and services.
Legal bases (EEA, UK and similar laws). We process merchant data to perform our contract with you (the App's terms of service), for our legitimate interests (running, securing and improving the App, and marketing to business users who have not opted out), to comply with legal obligations, and, where required, with your consent, which you can withdraw at any time. For customer and reviewer data we act as processor, so the merchant determines the legal basis.
We do not use your customers' or reviewers' personal information for our own marketing.
How we share information
We share personal information only with:
Shopify, to operate the App within your store.
Trusted third-party hosting and service providers who host data, process payments, send email and provide IT, analytics and support tools for us. They may process personal information only on our instructions and must keep it secure.
Shoppers visiting your store, who see reviews you choose to publish, including the reviewer's display name, rating, text and media, and your replies.
Professional advisers such as lawyers, accountants, auditors and insurers.
Authorities, where required to comply with applicable laws, to respond to a subpoena, search warrant or other lawful request, or to protect our rights, users or the public.
A buyer or successor, if we sell, transfer or merge all or part of our business. The new owner may use personal information as described in this policy.
International transfers
We and our service providers may store and process information outside the country where it was collected, including in Canada and the United States. When we transfer personal information of people in the European Economic Area, the UK or Switzerland, we use appropriate safeguards, such as Standard Contractual Clauses, to give it a similar level of protection. Contact us for more information about the safeguards we use.
Data security
We use appropriate technical and organizational measures to protect personal information against accidental loss and against unauthorized access, use, alteration or disclosure. Access is limited to people who need it to provide the App and who are bound by confidentiality. We have procedures for handling suspected data breaches and will notify you and any regulator where we are legally required to.
Data retention
While the App is installed, we keep store, review and settings data for as long as needed to provide the App.
When you uninstall the App, Shopify sends us a request to erase your store's data. We delete or anonymize your store data, including imported and collected reviews and your customers' information, within a reasonable period after you uninstall the app, unless we are required to keep it by law.
Customer and reviewer data requests: when Shopify forwards a customer's request to access or delete their data, we respond on the merchant's behalf as Shopify requires.
Billing and transaction records are kept for as long as tax and accounting laws require.
We may keep anonymized or aggregated information, which does not identify anyone, for statistics and product improvement.
Your rights
Depending on where you live, you may have the right to:
access the personal information we hold about you and receive a copy;
correct inaccurate or incomplete information;
delete your information, where there is no good reason for us to keep it;
object to or ask us to restrict certain processing, including direct marketing;
receive your information in a portable, machine-readable format; and
withdraw consent at any time, where we rely on consent.
European residents: if you are in the EEA or the UK, you may also lodge a complaint with your local data protection authority. We would appreciate the chance to address your concern first.
US residents (including California): depending on your state, you may have the right to know what personal information we collect, use and disclose; to access, correct and delete it; and to not be discriminated against for exercising these rights. ReviewsPro processes your customers' and reviewers' personal information only to provide the App to the merchant.
Shoppers and reviewers: because the merchant controls your data, please send your request to the store. If you contact us directly, we will pass your request to the store and help it respond.
To exercise your rights, email support@reviewspro.ai. We may need to verify your identity before acting on a request. We normally respond within one month and do not charge a fee unless a request is clearly unfounded or excessive.
Cookies and similar technologies
The App, our website and the review widget on your storefront use cookies, log files and similar technologies to keep you signed in, remember settings, load and display reviews, and understand usage. You can set your browser to refuse or delete cookies, but some features may not work properly. For more about cookies and how to disable them, visit allaboutcookies.org.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the updated version here and change the "Last updated" date above. If we make material changes, we will notify merchants through the App or by email at least 30 days before they take effect.
Contact us
If you have questions about this Privacy Policy, want to exercise your rights, or would like to make a complaint, contact us:
Company: 11573225 Canada Inc.
Address: 1700-1055 West Hastings Street, Vancouver, BC V6E 2E9
Email: support@reviewspro.ai
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