How can I filter by Inventory status on my Products Page?
How can I filter by Inventory status on my Products Page?
It's now easier to search for products on your Products page. You can narrow your search results by selecting any of these 3 inventory statuses:
Low stock – items that have fewer than 10 units of available stock left
Out of stock – items that have sold out or are no longer available
Deactivated product – items that have been delisted by the supplier
What is a premium product on Spocket?
What is a premium product on Spocket?
Premium products are Spocket's curated list of high-quality products, sourced from the best suppliers on our platform. You can find premium products by using the Premium Products filter on the Search Products page. When browsing products, you will also see a "premium" logo on the bottom left of the product image.
What makes a premium product special?
Best-sellers: Our premium products are the hottest sellers and perform well.
Highly discounted: Spocket products are discounted anywhere from 30% to 60% off, and premium products are always at the highest end of this range.
Our product discovery team regularly adds new products to the list of premium products.
Why can't I push any more premium products to my store?
To access premium products, you need a paid Spocket subscription. Not sure what your plan allows? Take a look at our pricing page.
If you're not able to push any more premium products, you might have reached the limit on your subscription plan. You can always swap out premium products for new ones, or upgrade your plan.
What is a branded invoice?
What is a branded invoice?
Branded invoicing is a great way to showcase your unique brand in your customers' packages.
To set up your branded invoice, follow these steps:
Sign in to your Spocket account.
Go to Settings on the left-hand side.
Select Store from the tabs.
Enter the contact email and phone number (available to all Spocket retailers).
Add your company logo and a personalized note (available for retailers on a paid subscription).
Notes:
To change the store URL displayed on your invoice, go to Spocket settings > Store > Branded Invoicing.
To change the email address on your invoice, go to Spocket settings > Store > Branded Invoicing.
If you upload a logo, make sure its dimensions are 500x500 pixels so it saves successfully. You can change it in Spocket settings > Store > Branded Invoicing.
The Personal Note has a limit of 240 characters.
Don't forget to click Save at the bottom of the page so the changes appear on your future branded invoices.
Important note: Branded invoicing is not currently available for all suppliers on Spocket.
What are Global Pricing Rules?
What are Global Pricing Rules?
You can easily mark up all your products using a percent-based, multiplier, or fixed pricing rule! This reduces manual work on your end and helps you keep healthy profit margins.
You can set up your Global Pricing Rules by following these steps:
Sign in to your Spocket account.
Head over to Settings in the bottom left corner.
Select the Global Pricing Rules tab.
Set up the pricing rules based on your preference. Don't forget about the shipping cost, as it is NOT included in the listed price.
Important note: Global Pricing Rules won't apply to products already in your Import List or active on your store. They only apply to new products that you add to your Import List.
Wondering what pricing rules to set? Here are a few guidelines:
There are three types of rules available on Spocket:
Fixed markup
Multiplier markup
Percent markup
You can add a markup that covers the average shipping cost (if you wish to offer free shipping) and still leaves you a profit.
The Fixed Markup
Adds a fixed amount to all listing prices. For example, if you choose a $5 fixed markup and the listing price of a product is $10, the retail price of the product will be set to $15.
The Multiplier Markup
As the name suggests, this multiplies the listing price by the number you enter in the settings. For example, if you choose a multiplier of 2 and the listing price of a product is $20, the retail price of the product will be set to $40.
The Percent Markup
Adds a percentage markup to the listing price. For example, if you choose a markup of 50% and the listing price of a product is $10, the retail price of the product will be set to $15 ($10 + 50% of $10).
You can also create custom ranges for different pricing rules and assign cents to product prices by using Advanced Pricing Rules. If you want to customize the price of a specific product and override the Global Pricing Rules, change the product's price in the Import List.
Once you are done, you can start adding products to your Import List.
What is the compare at price?
What is the compare at price?
You can manually set sale prices for selected products on Spocket without having to use discount codes.
Here's how to set a compare at price:
In the Spocket app, head over to the Import List page and click the Variants tab.
Select the product you want to put on sale.
Set the Compare at Price, which is the original price of the product.
Next, set the Sales Price, which is the price you want your customer to pay. The sale price should always be lower than the compare at price.
Finally, when you have updated the price, description and other settings, click Save and Push to Store.
Why are there two invoices in my Spocket dashboard?
Why are there two invoices in my Spocket dashboard?
Your Spocket dashboard features two invoices:
Branded Invoice: the invoice that is sent to your customer
Payment Receipt: the internal invoice that shows the orders you have paid for
Branded Invoice: the invoice that is sent to your customer
To view the invoices that are sent to your customers, follow these steps:
Sign in to your Spocket account.
Scroll down to the order you'd like the invoice for.
Select the Preview Order Invoice button (2nd icon from the left under Action).
A downloadable PDF opens, with details on the product cost, transaction fees, and shipping fees.
Note: if you have upgraded to a Professional Plan or higher, the invoice that's sent to your customer can be a branded invoice if you set up branded invoicing. To set up branded invoicing, please see What is a branded invoice?
Payment Receipt: the invoice for the orders you've paid for
Once you have processed and paid for an order on Spocket, you may want to find the invoice for that transaction. To find invoices for orders you've paid for, follow these steps:
Sign in to your Spocket account.
Go to Orders on the left-hand side.
Scroll down to the order you'd like the invoice for.
Select the Preview Order Receipt button (3rd icon from the left under Action).
A downloadable PDF with the details will open. If you are a WooCommerce retailer, your company details will not automatically be added to this invoice. Please reach out to Spocket's Customer Support to have this information added.
Note: This invoice shows all the costs that you as a retailer paid to the supplier.
This invoice is not the branded invoice that is sent to your customer.
Where can I find Spocket's Notification Center?
Where can I find Spocket's Notification Center?
Retailers are notified when there are changes to their imported or published products.
You can open the Notification Center by clicking the Notifications tab on the left side of the Spocket app.
You'll see updates from suppliers such as:
Product cost update
Shipping cost update
Need to edit an item that's already been pushed to your store? No worries! Click the Restore to import list button and you can edit the product's pricing to match your markup.
Too many notifications? Use the Mark all as read button to clear them.
How do I bulk checkout orders?
How do I bulk checkout orders?
For retailers on the Unicorn Plan, Spocket offers bulk checkout to make order processing more efficient.
Here's how to process your orders in bulk:
Select which orders you'd like to include in the bulk checkout. To select all orders, click the Select all unpaid orders button.
Click Bulk checkout orders.
Review the order and confirm that it is accurate.
Click Confirm Order.
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