Frequently Asked Questions

Our suppliers only use the best and most reliable shipping companies.

Right now, our suppliers only offer standard shipping options. We do hope to see expedited shipping on Spocket in the near future, but right now, that option is not yet available.

Each product on Spocket has an order processing time, as well as an order shipping time. The order processing time is the time it takes a supplier to prepare an order for shipment. The order shipping time is the time it takes for the item to reach the end customer.

Shipping time varies from product to product based on the following factors:

You can find this information in the product description. Click on the product on the search tab and you will see the processing time and shipping time indicated in the description.

Important note: Processing time and shipping time are counted in business days. In order to get the total order processing and shipping time, add the days together. For example, the product below will take a minimum of 6 days and a maximum of 10 days to arrive at the end customer, if they are located in the United States.

Having a great product catalog is a great way to increase conversion for your store by reducing the level of decision-making for customers when choosing what products to purchase.

We have curated the top product picks for different niches, so you'll be able to create a compelling product catalog for your store!

Click on each collection below! 👇

Upon signing up for Spocket, you will be given access to our free plan called the Basic plan. This is a great way for you to explore Spocket before deciding which plan best fits your business needs!

Spocket offers four pricing plans: Starter, Professional, Empire, and Unicorn. We also offer monthly and annual plans. Taking advantage of the annual plan is a great way to get huge discounts.

The below image summarizes the differences and advantages of each of our four monthly plan options, which also offer a 7-day free trial.

Meanwhile, the image below shows our highly discounted annual plans.

The Pro plan is the most widely chosen option for monthly subscriptions, while the Empire plan is the most popular for annual, as both subscriptions are perfect for merchants who are committed to growing their dropshipping store and want to experience all the features that Spocket has to offer.

Yes, you can have multiple stores in one account. However, each store is unique on Spocket in terms of product selection, customization, and order processing. Therefore, each store requires a separate subscription.

Looking to transfer your Spocket subscription? No problem! We can help.

To transfer your monthly subscription, please follow these steps:

To transfer your annual subscription to another store, make sure to install the Spocket app on your new store. You will need to submit a request by sending us an email or via chat after installing the app.

Please provide the following details in your email:

This policy outlines the terms and conditions governing the automatic renewal, cancellation, and refund of your subscription.

Your subscription will automatically renew unless you cancel it at least twenty-four (24) hours before the scheduled renewal date.

Such cancellation must be effected through your account settings. Upon successful cancellation, a confirmation notification will be issued for your records.

You bear sole responsibility for the timely cancellation of your subscription. Failure to cancel within the stipulated timeframe as specified in your selected plan shall not entitle you to a refund.

Except as expressly provided herein, no refunds, whether partial or prorated, shall be issued for unused subscription time, cancellations made mid-cycle, or periods of account inactivity.

Monthly Plans and Trials: For monthly subscription plans, cancellation effected during the initial seven (7) days free trial period shall result in no charges. Following the expiration of the aforementioned trial period, no refunds will be granted for monthly subscription plans.

Annual Plans: Annual subscription plans do not include a trial period and are strictly non-refundable once payment processing has been completed.

Subscription fees charged upon renewal are non-refundable once the new billing cycle has commenced. By allowing the subscription to renew, you acknowledge and accept the renewal charge for the applicable billing period.

It is the user’s responsibility to monitor upcoming renewal dates and manage subscription settings accordingly. Failure to cancel the subscription before the renewal date will result in the renewal charge being processed and will not qualify for a refund.

Users are responsible for maintaining valid and up-to-date payment information in their accounts. Renewal charges processed using the payment method on file are considered authorized transactions.

By subscribing to our service, you affirm that you have read, comprehended, and unequivocally agreed to the terms and conditions set forth in this Refund and Cancellation Policy.

For more information on Spocket’s Fees & Payment Terms, please see Section 6 of our Terms & Conditions.

All our services are provided on a monthly or annual subscription basis, depending on the plan you choose.

By initiating a subscription, you grant authorization to automatically charge your designated payment method on a recurring basis for your billing period (monthly or annual). This automatic renewal will continue until the subscription is properly cancelled by you through your account settings prior to the next scheduled renewal date.

In the event that a scheduled (monthly or annual) subscription payment fails for any reason (including, but not limited to, insufficient funds, expired payment details, or bank refusal), we reserve the right to automatically reattempt the charge using the same payment method you have authorized.

These reattempts are covered under the original subscription and payment authorization provided by you. To terminate all future billing attempts, you are required to either cancel the subscription or update the payment method details within your account settings before the commencement of the subsequent billing cycle.

This article is to direct retailers on the best way to set up their account passwords from their app and also how to reset their password in case they can't sign in to their Spocket account.

From your Spocket app settings page, go to Account > Update password and you need to input your password in the first field and confirm it on the second (repeat password) field as displayed:

Once completed, you will be logged out from your account and you will have to log in again using the new password and you’re all set.

You can reset your password on your account settings under the Account tab or via this link https://app.spocket.co/settings/account

Alternatively, you can go to app.spocket.co/login to get a new password if you're unable to log in.

Dropshipping has always been about creating flexibility for people looking to become business owners, and adding additional languages is the next step in ensuring that eCommerce is open for everyone.

We've decided to take it up a notch and introduced 5 languages, meaning that it’s now easier than it’s ever been to maintain a dropshipping store in a language other than English.

By default, your Spocket account will be in English but this can easily be switched by going to Settings > Account > Language Preference.

You can also have Spocket's page in Shopify and Wix translated into different languages as well.

Checking how many premium products and regular products you've imported from Spocket is simple:

Here you will be able to see how many products remain on your plan: https://app.spocket.co/settings/store

By using the method above, you can see how many products you have remaining in your plan, including premium products. If you are at the maximum product quantity, it may be a good idea to upgrade your plan.

In order to learn how to check a product’s inventory after you have imported it, please follow these steps:

Here you can view the inventory of each of the product variants.

If you have problems paying for a Spocket subscription, you might see one of these messages below:

If you’re still having issues, contact your bank to see if there’s a problem with your account and ask why the transaction from Spocket isn't going through.

Product tags are a great way for you to stay organized when searching and filtering products in your Shopify store. Customers can't see tags, but your online store search uses tags to categorize products and organize search results for customers.

To add tags on a specific product, you need to follow these steps:

To remove tags that have been previously added to the product, you need to follow these steps:

A Branded Invoice allows you to personalize your orders by giving you the option to add your company logo and leave a thank you note that is slipped into your customer’s package. However, there could be occasions when you don't want the supplier to include one.

There are 2 ways you can inform your supplier to not include invoices:

As Branded invoicing is enabled by default for Spocket entrepreneurs on the Pro plan or higher, they will need to explicitly disable it if they do not want branded invoices included in their customer’s orders. When disabled, a large warning message is displayed notifying the supplier to not include invoicing.

At the moment, Spocket entrepreneurs will need to do this item-by-item.

It is necessary for our entrepreneurs to be aware of all the variables in order to avoid confusion and issues related to the product they are selling. This way, Spocket entrepreneurs get to view all the important details of each product, as well as understand the shipping information and the return policy before adding them to their store.

While Spocket entrepreneurs still need to import each item individually, it is possible for the entrepreneur, however, to publish items in bulk. To do that, please follow these steps:

These are ways you can pay for a Spocket subscription.

Credit cards and PayPal are the payment methods to process Spocket orders. They are an internationally accepted way of transactions, secured by banks, and offer post-purchase safety to Spocket's merchants and suppliers. Furthermore, credit cards and PayPal are widely accepted for online purchases.

We understand the importance of varied payment methods; hence, we are looking into adding more options for our users in the future.

In order to ensure all transactions are processed securely, we use Stripe as our payment processor to ensure PCI compliance.

We do not require our Spocket entrepreneurs to own a Stripe account as it is only a tool we use to process all the transactions in our system. However, it should be noted that Stripe charges a processing fee of 2.9% + 30 cents, which is added to every successful order processed on Spocket.

Wondering how to ensure you're making a margin on a product? Spocket's profit margin calculator can help!

Here's how it works:

Note that if you want to see how the margin will be impacted based on different shipping destinations, select Shipping Price, and choose a country.

It is important to know that when a product has been pushed to your store, its variants are given specific unique identifiers so that Spocket knows which variant is which.

Hence, when you try to merge multiple Spocket products into one, this will automatically break the connection and we would not be able to sync orders for that item to your Spocket account.

The issue will be encountered when you try to recreate by adding or removing the variations through the Edit options menu on your store (the example below is shown for Shopify users).

When removing the variant this way, a warning message will be displayed. If you continue, a new variation can be re-added with the ‘Add variant’ button and reconfigured to look the same. At that point, a new variant ID will be generated and the connection will break. We will no longer be able to sync the order for this item to Spocket because it does not match the ID in our system.

You may encounter that you are unable to push products to Shopify. Here are a few reasons why you might be having this issue:

There are a number of reasons why you are unable to push products to your WooCommerce store.

When viewing a product on Spocket, you will see two prices:

Important Note: Neither the listing price nor the retail price includes the shipping. Therefore, we would strongly recommend you take the shipping cost into account before setting up your prices.

In order to ensure all transactions are processed securely, we utilize Stripe for online payment processing and PCI compliance. Stripe charges a processing fee of 2.9% + 30 cents, which is added to each successful order.

Furthermore, when payments are made through PayPal, the transaction is still processed through Stripe and thus the associated transaction fee is still applicable.

Please note that there are additional charges, as detailed below:

These transaction fees go directly to Stripe.

For Spocket suppliers who maintain warehouses in the US and China, a 5% transaction fee is also charged to cover the order processing fees related to placing orders with these suppliers.

Spocket does not handle customs duty within our platform. The suppliers' product pricing does not include customs duty and taxes as this depends on the location where the end customer is buying from.

While most of our suppliers take care of the taxes and customs duties themselves, when shipping within a country, sales taxes may be applicable. This varies from supplier to supplier: the charges that are levied on purchases vary, depending on their location.

The way duty and taxes work for international customers is that it is charged once they arrive in the country of destination. The major reasoning for this is so that national tax authorities can get their taxes and duties from citizens under their laws and jurisdictions.

We always recommend that you inform your end-customers that customs duty may apply and they are responsible for paying it.

Here are some resources that might help you determine customs and taxes

For more information, we urge you to visit each respective country's Border Institutions to learn more about the customs duty regulations in each country.

Currently, Spocket doesn’t require GTIN codes for products.

We know GTIN codes are essential for advertising on platforms like Google Shopping, and we’re actively working on a solution to make this process easier for you. Stay tuned!

If you are a retailer or merchant selling products from Spocket, you may access your account by logging in through the website https://app.spocket.co/login

For suppliers, the login portal can be found at https://supplier.spocket.co/login

In order to become a supplier on Spocket, suppliers are required to go through an in-depth review and onboarding process.

Here is an overview of the requirements:

At Spocket, we want our dropshippers to offer a best-in-class experience for their customers, which is why all Spocket suppliers go through a rigorous vetting process before joining the platform.

All Spocket suppliers are required to go through a vetting process in order to join Spocket. All suppliers that are accepted are rated based on their processing times, shipping times, and product quality.

In order to check a supplier's rating on Spocket, follow these steps:

We don't currently offer reviews on products, but we are hoping to make that available in the future.

If you're looking for a product size chart, there are three places it might be:

However, if you ever see that a product has a missing size chart, please let us know with the product's name and our team can immediately contact the supplier to request additional details.

Print on demand is when a supplier receives an order and prints or creates the product immediately.

Currently, Spocket has several suppliers that offer customized items that you can sell in your store.
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Here are some suppliers you might like:

Many of Spocket's suppliers will ship worldwide.

There are 2 ways to view the shipping destination:

Checking for worldwide shipping by looking at a product's listing

Since shipping preferences vary by supplier, you can look at the product description to see where the product ships to.

Checking for worldwide shipping by searching by shipping location
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To do this, follow these steps:

While it is not possible to choose the carrier that is used to ship your orders, you can be assured that our suppliers only work with reliable shipping companies.

Usually, our suppliers use DHL, USPS, ePacket, and FedEx, among many other local carriers. Every supplier has a different way of going about international shipping, but they always choose the most efficient company to ship your orders. This guarantees an accurate estimation and secure delivery of the items that your customer chose.

As soon as your order is shipped by the supplier, you will receive an automated email with the tracking details similar to below.

You can also check your order’s shipping and tracking status by following these steps:

Every Spocket supplier has their own processing and shipping times. If you find that your order is still within the processing period, please give it some time.

Don't forget to deduct the weekends from your timeframe since our suppliers only work on weekdays.

Once the package leaves the supplier’s warehouse, please note that it is the responsibility of the retailer to work with the carrier to obtain tracking updates.

Important note: Your customer's order will not get shipped out without being processed by you first. Check that you have processed and paid for the order yourself by going to your Orders Page and confirming it has been successfully checked out. If the order still has "Checkout Order" next to it, then you still need to process the order on Spocket by following the steps here.

While we do not send your customers any messages directly, customers are automatically informed of the shipped orders through Shopify.
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To automatically include a link to the order status page in shipping and order emails, complete the following steps.

Here is how you can enable shipped order notifications:

You can customize these notifications by going to Shopify Settings and selecting Notifications.

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Suppliers are required to ship your items in brand-neutral packaging without any promotional materials from their own company.

However, please note that certain items such as clothing may come with the manufacturer's tags. The tags are used to signify that the items are new and unused. They are also used to honor refund policies set by the suppliers.

Some suppliers may also be the original manufacturer of their own brands; therefore, their logos may exist on the product itself. In these instances, you should be able to see the supplier's logo on the product listings' photos or the product listings' disclaimers.

Example below:

If an order is fulfilled by 2 different suppliers, you will be responsible for paying the shipping fees separately as the items will be shipped from different locations or warehouses.

This also results in your customer receiving 2 distinct tracking numbers, which will be available for viewing on your Spocket account's My Orders page once the supplier updates the order.

If you or your customer is unable to check out an order on your store, it could be that your shipping settings may not have been set up properly.

It's important for us to note that Spocket does not import products with the shipping information (delivery time or shipping fees); hence, you must set your shipping settings in your store settings.
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If you are on Shopify, here's how to set up shipping rates and zones:

Customers can order products from your store only if the country or region where they want the order shipped to is included in one of your shipping zones.

If you are unable to check out an order on Spocket, there could be a number of reasons why the system won't allow you to:

If one of the items in your order is unavailable, please reach out to Spocket to submit a request to have the unavailable product removed so you can proceed in checking out and paying for the remainder of the order on Spocket.

If you still are facing issues, please send us an email or contact us via live chat.

At the moment, the costs included are your retail price and tax.

Currently, we cannot add the shipping price or customs and duty costs to the invoice. This is because the shipping cost is dependent on the carrier that our supplier chooses, while customs and duty vary depending on your customer's address. As a result, the invoice will only display the item's unit cost and tax.

Please also note that applied discount codes will not appear on these invoices, due to potential complications with bigger orders that include products not related to Spocket.