⚠️ Important: If you are using TELUS Collaborative Health Record (CHR) Connect, this option is always enabled.
If your clinic uses the eBooking feature, when patients book appointments online, you can require them to select a specific reason (presenting issue) for their appointment.
The reason is then linked to the appointment as its presenting issue.
There are several benefits in requiring patients to complete this step:
If the selected reason is linked to an encounter template, when the provider starts the visit, the encounter template loads automatically
If the selected reason has previsit Qnaires attached, the patient is automatically prompted to fill them in
Only the appointment types applicable to the selected reason appear as options in the next step
Steps
1. From the main menu, click Settings > Scheduling > Extra.
2. In the Display Presenting Issue Selection (eBooking) field, choose Enable.
3. For each presenting issue (or reason for visit) that you want to make available for patients, ensure that you select at least one appointment type (service) that patients can choose when they select the presenting issue. For more information, refer to Creating presenting issues (reasons for visit).
Updated June 22, 2024