Tracking WorkSafeBC claims and payments (British Columbia)

If you submit WorkSafe BC (WSBC) claims through the TELUS Collaborative Health Record (CHR), you can track your claims and payments using various

WSIB ESP Payments analytics dashboards. You can view the following dashboards that are tailored to specialty-specific billing codes:

To add these dashboards to your CHR, contact the TELUS Health support team through the in-app support bubble. See Contact us.

Steps

1. From the main toolbar, click Analytics (eye icon).

2. From the list of available dashboards on the right side, search for and click the WSIB ESP Payments specialty dashboard.

The dashboard opens and lists your WSBC payments report.

3. At the top of the report, use the following filters to narrow the scope.

Filter	Description
Pay Date	Date of bill payment from WSBC. By default, the report shows bills with a payment date within the last 30 days. Click to change the time range.
Provider	The provider associated with the WSBC bills. By default, the report shows all providers. To filter and show payments for only a provider, click and select the provider's name from the list.
WSBC	The report automatically shows only payments associated with WSBC claims.
Code	The report automatically shows only the available WSBC billing codes for the chosen specialty.
Status	Filters the report based on the bill status in the CHR. Bills in a “draft”, “ready” or “submitted” status are not shown by default so that this report shows only bills paid by WSBC.
More > Service Date	Filters the report based on bill service dates.
More > Message	Filters the report based on messages received in the CHR from WSBC.
More > Paid	Remove anything not paid.
More > Patient ID	Filters the report based on bills associated with a specific patient

3. In the report details, review each row, which is an individual claim submitted to WSBC.

Column	Description
ID	The patient chart ID. Click to open the patient chart associated with the claim.
Name	The patient name associated with the WSBC claim.
WSBC	Identifies whether the claim is associated with WSBC. True = WSBC claim False = Not a WSBC claim
Provider	The provider associated with the WSBC claim.
Seen	The "seen date” entered on the WSBC bill when submitted.
Status	The bill status in the CHR.
Code	The billing code associated with the WSBC bill.
Quantity	The quantity entered on WSBC bill.
Percentage Billed	The billed percentage associated with the WSBC bill.
Days until Surgery	The time (in days) between service date on consult WSBC bills and service date on surgical WSBC bills.
Billed	The amount billed and submitted through the CHR.
Paid	The amount paid by WSBC.
Payment %	The % paid based on billed amount.

Updated July 22, 2021