New Product Launch Event Details and Logistics Delivery Timeline

(Questions 1–6)

Q1: How to use the free shipping coupon (usage restrictions/validity period)?

A1: Thank you for your inquiry. Regarding the use of the free shipping coupon, it will be automatically issued to your reservation account within 7 working days after you complete the reservation and purchase the X6 camera through the app. The coupon is valid for 180 calendar days, and we kindly ask you to keep an eye on your account at that time.

Q2: Why didn't I receive the free shipping coupon after completing my reservation?

A2: Thank you for your understanding. The free shipping coupon is not issued immediately after you make a reservation. It will be automatically credited to your account within the specified timeframe after you complete the reservation and successfully purchase an eligible X6 camera. We kindly ask for your patience.

Q3: I purchased the camera through the Insta360 APP and also made a reservation, but I still haven't received the free shipping coupon. Why?

A3: Thank you for your patience. The free shipping coupon is issued after you purchase the X6 camera through the app. The system will credit it to your account within 7 days. Please kindly check the coupons in your reservation account. The coupon is valid for 180 days from the date of issuance. If you still have not received it by then, please provide your reservation account, and we will immediately look into it for you.

Q4: Can I get a shipping refund if I forgot to use the free shipping coupon?

A4: Thank you for your inquiry. The free shipping coupon has a fairly generous validity period of 180 calendar days. We sincerely recommend that you keep this coupon and use it for your next order.

Q5: Will the free shipping coupon be returned after I refund or return the X6?

A5: For a full unit return, all physical gifts associated with reservation‑exclusive benefits and launch‑time limited benefits must be returned in full, and the digital benefits will be simultaneously voided and reclaimed.

(Question 7)

Q7: Does priority shipping guarantee I will be the first to receive the item? How long does it take to ship?

A7: Thank you for your interest. We would like to clarify that priority shipping does not guarantee you will be the first to receive the product. It means you have a higher fulfillment priority, and in case of shortages, stock will be reserved for reservation users first. However, this does not represent reserved inventory, nor does it promise a fixed shipping timeline or constitute a purchase guarantee. The specific arrival time is still subject to the actual logistics information.

(Question 8)

Q8: What is the validity period of the APP points?

A8: Thank you for your question. The validity period of the APP points is calculated from the date they become available for use, lasting a total of 365 calendar days (calculated on a 24-hour basis).

(Question 9)

Q9: How can I confirm whether my account has participated in a reservation?

A9: To confirm whether your account has successfully made a reservation, please log in to the app and go to the corresponding event page to check the reservation status. If it shows "Reserved," it means the current account has successfully participated. Additionally, you can also check system message notifications, or any related benefits obtained after the reservation (such as APP points) to assist in confirmation.

(Questions 10–13)

Q10: By what date do I need to complete my purchase after making a reservation to enjoy the offer?

A10: Thank you for your inquiry. You need to complete your purchase within the first month after the launch, i.e., between August 12 and September 11, to enjoy the reservation-exclusive offer.

Q11: Can I enjoy the new product launch activities if I purchase through other channels (e.g., Amazon)?

A11: Thank you for your interest. The warm-up reservation for the new product launch must be done within the app, and official website pre-orders must be completed on our official website. Other channels (such as Amazon) are not currently participating in our brand's pre-order campaign. We sincerely apologize for this and kindly ask for your understanding.

Q12: Is there a purchase limit?

A12: Thank you for your inquiry. For overseas users, there is currently a purchase limit of 10 units of the X6 camera per account. Please be advised.

Q13: Why is my region not able to purchase or have the launch?

A13: We are sorry for any inconvenience. Due to differing distribution resources in various countries, some regions are temporarily unable to participate in the X6 launch event. We sincerely ask for your understanding.

(Question 14)

Q14: How can I exchange a wrong purchase to get the item faster or at a lower cost?

A14: Regarding the exchange, if your order has not yet shipped: If you purchased the wrong bundle tier, we are very sorry, but currently you can only exchange by refunding the old order and placing a new one. If you simply chose the wrong color and it is the same bundle, and the color you want is in stock, we can help process that for you. If the order has already shipped and you need the item urgently, you can contact customer service to try to intercept the old order while simultaneously placing a new order in the mall. This way, you can receive the new product sooner without having to wait for the return to reach our warehouse, saving you valuable time.