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What can I do if ONE X2 will not activate?
What can I do if ONE X2 will not activate?
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Written by Frank
Updated over a week ago

If the app page displays "Activation failed" and prompts "Please connect to the Internet before starting camera activation" when you try to activate ONE X2, please follow the steps below to activate the camera.

  1. Please click "GO TO Wi-Fi SETTINGS", and select the home Wi-Fi with good internet to connect on the phone's WLAN settings.

  2. After successfully connecting to the home Wi-Fi, please return to the app page and select the ONE X2 to connect. According to the prompt, copy the camera's Wi-Fi password and click "Go to settings" again.

  3. Now please select the ONE X2's Wi-Fi and connect it. Once the connection is established, please go back to the app and wait for ONE X2 to be activated successfully.

If the activation failed, please contact us and provide a screenshot of the error message for further support.

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