If there is no Wi-Fi signal of ONE X2 on the system settings page of your phone, please follow the steps below to troubleshoot.

Step 1: Please make sure that the phone can search for other Wi-Fi signals to confirm that the WiFi function of the phone is normal.

Step 2: Please use other devices or computers that support 5GHz Wi-Fi to test whether the camera's WiFi signal can be detected normally;

1. If one of the devices can search for signals (no need to connect), then it proves that the camera can broadcast Wi-Fi signals normally, please check whether it is because the mobile phone does not support searching for 5GHz Wi-Fi signals (please check the mobile phone specification: if it is not marked to support dual-band Wi-Fi or 802.11a/ac, then it is likely that the phone does not support this); if it is not supported by the phone, please refer to the steps below to switch the Wi-Fi frequency of ONE X2 to 2.4GHz.

--Android system: open the app—enter "Settings" and tap "Set the current region to camera"-select Indonesia-click on "Set to the camera", restart the camera and check again.

--iOS system: open the phone system settings, select Indonesia under region--return to the app page, reselect the camera's signal—try to connect.

2. If all devices cannot detect ONE X2's Wi-Fi signal, the camera may not be able to broadcast WiFi signals normally. In this case, please synchronize the country code of your area to the camera and try again; if it still does not work, synchronize the country code of Indonesia to the camera and try again; if it still can’t be found, please click here to contact us with all detailed info to send it back for inspection and repair.

--Android system: open the app—tap on the "Settings" tap on "Set the current region to camera"-select your region or Indonesia-tap "Set to the camera", restart the camera and check again.

--iOS system: open the phone system settings, select your region or Indonesia under region--return to the app page, reselect the camera's signal—try to connect.