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What should I do if the image has a color difference?
What should I do if the image has a color difference?
F
Written by Frank
Updated over a week ago

If ONE X2 encounters a color difference in the image, please confirm whether it is a light-dark color difference or a red-green color difference, and then refer to different steps to verify the issue.

Note: The difference between red and green means that the colors on both sides of the stitching are inconsistent: one side has warmer tones, and the other side has cooler tones.

Light and dark color difference

  • Please confirm whether the "Isolated"exposure has been chosen; if so, please use the "Auto" exposure mode to shoot again;

  • Please confirm whether it is caused by the inconsistency of the brightness on both sides of the lenses; if it is, let the side of the camera face the light source and try to shoot again;

  • If there are still light and dark color differences, please click the button in the upper right corner when previewing the video in the app to turn on the "Chromatic Calibration" function to view the effect;

  • If the difference still exists after the above operations, please take a short video with the camera and rotate it outdoors, and please send the original insv file to us for further support.

Red and green difference

  • When previewing the video in the app, click the button in the upper right corner to turn on the "Chromatic Calibration" function to check the effect;

  • If there is still a difference between red and green, please take a short video with the camera and rotate it outdoors, and please send the original insv file to us for further support.

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