1. How can I return an order?

If you need to make a return, please review the Return and Exchange Policy and contact ecommerce@insta360.com or online chat if your case complies with the terms and conditions.

2. What is Insta360's return policy?

Most products purchased at Insta360 Store can be returned within 15 days upon receipt of the product. Please noted that the product should be complete and has not yet been activated. And Insta360 will only refund the full price of the product, not including shipping.

You can click here to get the details of the Return and Exchange Policy.