1. Which mode should I choose for shooting in low light conditions?
We recommend shooting in 5.7K for low-light conditions. After exporting through the Insta360 app or Insta360 Studio, you should see a significant reduction in noise.
In low-light conditions, the camera sensor needs to increase its sensitivity (ISO) to ensure adequate brightness in the image, which leads to more noise and a grainier picture. Compared to other modes, the 8K setting has a higher resolution with more pixels, which means each pixel has a smaller light-sensitive area, and therefore requires more light intake. So 5.7K works better in low-light conditions.
2. How did the X4 performance in night scenes compare to the X3?
The night shooting performance of X4 has been enhanced with the new 5nm AI chip, which improves image data processing capabilities. When set to 5.7K30 resolution, X4's image quality surpasses that of X3 in terms of clarity, contrast, dynamic range, and color reproduction. In low-light conditions, we recommend shooting in 5.7K resolution. After exporting through the Insta360 app or Insta360 Studio, you should see a significant reduction in noise.
3. How to avoid stitching issues when using X4 shooting at the bottom of the camera/close-up shooting?
Since panoramic videos are created by stitching together images from two lenses, there will always be a certain amount of blind spots when it comes to objects that are too close to the camera. This is a common situation with 360° cams.
Please try the following steps for better stitching results:
1. Use the camera with an Insta360 Invisible Selfie Stick. This can reduce obstruction caused by the camera body.
2. Ensure that the object being captured is at least 0.8 meters (2.6 feet) away from the camera lenses during shooting.
3. Try to keep one of the lenses facing the subject during recording.
4. Within the Insta360 app or Insta360 Studio, for the clips you have shot, try switching between the "Optical Flow Stitching" and "AI Stitching" algorithms before export to see which result looks best.
4. How to ensure a smooth firmware update process?
To avoid firmware update issues, please make sure to turn off the camera's "auto power off" and "auto sleep" functions. Ensure that both your mobile phone and camera have sufficient power during the update process (do not remove the battery). Also, make sure that your phone screen stays active (not locked) and the camera is not recording during the update.
5. Can the X4 be used for underwater shooting without a dive case?
X4 camera is waterproof up to 10 meters without a dive case. But due to underwater light refraction on the domed lenses, a dive case is required for underwater shooting with X4. For the best experience, we recommend our Invisible Dive Case for capturing photos or videos underwater.
6. Will there be stitching issues when using the Invisible Dive Case with X4?
Our stitching algorithm has been optimized to work with the X4 Invisible Dive Case. For best results, make sure you have the latest version of our app. When using the dive case, turn on Dive Case mode from the camera menu.