1. What memory cards are compatible with X4?
To consistently achieve the best results with your X4, use UHS-I microSD cards with a V30 or above speed class and exFAT format. Using incompatible microSD cards may cause issues while recording, and footage may be damaged or not usable.
Notice: Do not use UHS-II/UHS-III microSD/TF cards, or memory cards larger than 1TB. These cards are not compatible and may cause issues while recording.
In addition to official Insta360 SD cards, the following cards have been tested and approved for compatibility:
-Sandisk Extreme V30 A1 Series
-Sandisk Extreme Pro V30 A1 Series
-Sandisk Extreme V30 A2 Series
-Sandisk Extreme Pro V30 A2 Series
-Lexar 1066x microSD UHS-I SILVER Series
-Kingston Canvas Go!Plus microSD Series
-Samsung PRO Plus microSD Series
2. How to storage the Invisible Dive Case?
The X4 Invisible Dive Case should be stored with care. We recommend using a storage bag or wrapping it soft material to prevent it from being damaged.
Additionally, if the dive case surface becomes dirty or comes in contact with sand, please rinse it clean with water first. Do not wipe it directly with a cloth to avoid scratches.
3. What is the difference between a Premium Lens Guard and a Standard Lens Guard?
Standard Lens Guards are included in the box with X4 and are perfect for protection from dust, scratches, and everyday use. Premium Lens Guards are sold separately for those who take safety seriously, made of tough, tempered glass, scratch-resistant, and designed to preserve image quality.
4. How to achieve better stitching results while wearing Lens Guards?
If you've installed Lens Guards on your X4, make sure to enable Lens Guards mode by swiping down from the top of the camera's touchscreen. Choose the corresponding mode according to which type of lens guards are installed. If you enable the "Auto" setting, the camera will automatically detect which lens guards are installed. We recommend "Auto" if you plan to frequently install and remove lens guards from your X4.
5. Will wearing a lens protector affect the picture quality?
Installing Lens Guards can effectively prevent bumps and scratches from daily use, with some effect on image quality. You may notice glare, especially in bright environments. For the best image quality, when not shooting in a rugged environment, we recommend using the camera without lens guards.
6. Will the X4 Lens Guard prevent scratches?
X4 Lens Guards are designed to reduce lens scratches during daily use. In a high impact scenario, it is still possible for damage to occur. For maximum scratch resistance, we recommend our Premium Lens Guards.
7. What causes glare in footage?
Glare issues in your footage may be caused by dirt or fingerprints on the lens or lens guard. We recommend cleaning the inside and outside of the lens and/or lens guard with a soft cloth before shooting.
At the same time, as X4's 360° lenses are spherical in structure, glare may occur at a certain angle with the sun or strong light source. Please rest assured that this is a normal optical phenomenon. To reduce the impact of glare, we recommend that you avoid direct exposure of the lens to bright light while shooting.