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Can I refund an invoice?

Can I refund an invoice?

Robert Hoppie avatar
Written by Robert Hoppie
Updated over 3 months ago

You can issue a partial or full refund on an invoice the same way that you refund a regular order.

  • From the main menu navigate to Selling » Orders

  • Locate the invoice that you'd like to refund, and click on your customer's name

  • Scroll to the bottom of the order details page

  • Click the Send Refund button found underneath the order totals area

  • Fill in the refund details, including the amount to refund and a small note about why the refund is being sent

  • Click the final Send Refund button to complete the refund process

Once the refund has been sent your clients will see the refund on their credit card within 2-3 business days.

Note: Invoices and Orders can be refunded up to 90 days after they were paid. After the 90 days you will need to make the refund from your end using a check or some other means.

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