Fin Sales Agent runs inbound sales conversations end to end, the way your best reps do. It uses the latest AI to engage buyers through natural conversations, qualifies in real time, and routes high-intent opportunities to the right team or path—helping buyers move forward without delay and sales teams stay focused on the best deals.
Fin Sales Agent builds on the foundation of the highest-performing AI Agent for customer service. That foundation has been battle-tested across millions of customer conversations and now supports revenue-critical sales motions with the same quality and reliability.
Note: Fin Sales Agent is currently in a limited access phase. Please go to Fin AI Agent > Sales to confirm eligibility and learn more about getting access.
Core capabilities
Fin does this through four core capabilities:
Engages proactively - Fin proactively engages prospects, responding to context and user behavior to provide relevant guidance and act when intent is highest.
Guides discovery - Fin guides prospects through discovery, answering questions about pricing and features, addressing objections, and matching solutions to their needs.
Qualifies intelligently - Fin asks the same questions your SDRs would, applying your existing playbook criteria to identify the strongest opportunities for your team.
Closes with confidence - When it’s time to act, Fin closes with confidence. It books meetings via tools like Chili Piper or Calendly, guides qualified buyers into trials or subscriptions, and syncs directly with your CRM—routing opportunities to your sales team with full context.
Key features
Engages proactively:
Proactive engagement: Proactively engages prospects 24/7 - triggering based on event data and page URLs to provide personalized, context-aware outreach.
Omnichannel: Supports email, chat (web, iOS, Android), WhatsApp, Social (Facebook, Instagram) and SMS, meeting prospective customers on their preferred channel.
Guides discovery:
Deep product expertise: Delivers clear, accurate answers on pricing, features, and plan fit using your knowledge and content.
Online research: Performs real-time web searches based on an email domain, creating a personalized experience for every prospect.
Qualifies intelligently:
Qualifies like an SDR: Gathers key details the same way a great SDR would – asking the right questions about needs, budget, and timeline.
Data enrichment: Enriches every interaction with CRM data and real-time research, accelerating the path from first chat to qualified lead.
CRM sync: Automatically create or update leads, and provide a full context, seamless sync to any CRM.
Closes with confidence:
AI-powered routing: Routes qualified leads to the right next step—chatting with a live rep, starting a trial, or continuing in a self-serve flow.
Native meeting booking: Native meeting booking experience in the Messenger, with out-of-the-box integrations for Calendly.
Context-rich handoff: Shares full conversation history and AI-generated summaries so sales can pick up with complete context.
Additional features:
Spotlight Messenger: Fin Sales Agent uses a new agentic Messenger experience called Spotlight. The Spotlight Messenger is optimised for driving engagement, helping move web visitors from early interest to deeper intent and higher-quality sales conversations. Learn more about Spotlight.
AI-generated Playbook: Automatically configure how Fin Sales Agent responds to and qualifies leads using existing documentation and logic, without the need for manual setup.
Sales Performance Reporting: See Fin’s impact across the funnel, track performance and identify opportunities to capture more high-quality leads, and identify abandoned leads for follow up and nurture.
Multilingual: Automatically detects and responds in the customer’s language, making it easier to engage leads globally.
Get started
FAQs
When will I get access to Fin Sales Agent?
When will I get access to Fin Sales Agent?
Fin Sales Agent is currently in a limited access phase. The product is currently available to a limited set of customers for now while we provide close guidance during early rollout. Please go to Fin AI Agent > Sales to confirm eligibility and learn more about getting access.
How is Fin Sales Agent priced?
How is Fin Sales Agent priced?
Starting March 19, 2026, Fin Sales Agent will be billed as an additional charge, based on usage.
If you’d like to learn more about Fin Sales Agent and pricing, please reach out to your Account Manager. Once agreed, Fin Sales Agent pricing will be set out in your Order Form with Intercom.
For users of Fin Sales Agent before 19th March, you will continue to have free access until 17th April of your agreed contract start date, whichever is sooner.
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