What is Interhubz?
Interhubz is an integration platform that connects Intercom and HubSpot, automatically syncing customer conversations, contacts, companies, and tickets between both platforms. This eliminates data silos and ensures your support and sales teams have complete customer context in both systems.
What platforms does Interhubz support?
Interhubz currently supports:
Intercom as the source platform for conversations and contacts
HubSpot as the destination CRM for contacts, companies, tickets, and notes
Do I need technical knowledge to set up Interhubz?
No. Interhubz uses OAuth 2.0 authentication, which means you can connect both platforms with just a few clicks—no API keys or technical configuration required.
Setup & Authentication
How do I connect my Intercom and HubSpot accounts?
Log into your Interhubz account
Navigate to Connections and click New Connection
Click Connect Intercom and authorize access
Click Connect HubSpot and authorize access
Give your connection a name for easy identification
Your connection is now active!
Can I have multiple connections?
Yes! You can create multiple Intercom ↔ HubSpot connection pairs. The number of connections available depends on your subscription plan:
Starter: 1 connection
Pro: 3 connections
Enterprise: Unlimited connections
Each connection has its own independent configuration.
What permissions does Interhubz need?
Intercom:
Read conversations and contacts
Access admin/user information
Receive webhook notifications
HubSpot:
Read and write contacts, companies, and tickets
Access timeline/notes
Read user/owner information
Read properties and pipelines
All permissions are requested during the OAuth authorization flow.
What happens if my authentication expires?
If your OAuth token expires or is revoked, you'll see a notification in your Interhubz dashboard. Simply click the Re-authenticate button and go through the OAuth flow again. Your existing configuration and data will be preserved—no reconfiguration needed.
Can multiple team members access the same Interhubz account?
Not yet.
Configuration
Where do I configure my integration?
After creating a connection, you can access configuration via:
Connections → [Your Connection Name]
From there, you'll see sections for:
Conversations: Capture triggers, destination routing, content settings
Matching: Contact and company matching strategies
Tickets: Ticket policies and stage mapping
Do I need to configure everything at once?
No. Interhubz works with sensible defaults out of the box. You can start syncing conversations immediately and fine-tune settings later as needed.
Can I test the integration before going live?
Yes. We recommend:
Start with a single test conversation in Intercom
Use the API Push feature to manually trigger capture
Verify the data appears correctly in HubSpot
Adjust configuration as needed
Enable automatic capture once satisfied
Troubleshooting
Why aren't my conversations syncing?
Check these common issues:
Authentication: Ensure both Intercom and HubSpot are properly authenticated
Noise Guards: Your conversation may be filtered out by noise guard settings (e.g., minimum messages, minimum duration)
Capture Trigger: Verify your capture mode is set correctly (e.g., "On Close" requires closing the conversation)
Grace Window: For "On Close" mode, there's a default 10-minute grace period before capture
I connected the wrong Intercom/HubSpot account. Can I change it?
Yes. You can disconnect and re-authenticate with the correct account. Go to your connection settings and use the re-authentication option. Note that existing configurations will remain, but the connection will now point to the new account.
Can I disconnect Intercom or HubSpot temporarily?
Yes, but syncing will stop while disconnected. To pause syncing without disconnecting, set your capture mode to "Manual Push Only" in the Conversations settings.
How do I delete a connection?
Navigate to Connections → [Your Connection] and click the Delete Connection button. This will remove the connection and stop all syncing. Historical data already synced to HubSpot will remain unless manually deleted.
Data & Privacy
What data does Interhubz store?
Interhubz stores:
Connection configuration and settings
User mappings between Intercom admins and HubSpot owners
Ticket linkage records (which conversations are linked to which tickets)
Conversation capture metadata
We do not store the actual conversation content—it flows directly from Intercom to HubSpot.
Is my data secure?
Yes. Interhubz uses:
OAuth 2.0 for secure authentication
Encrypted credential storage
HTTPS for all API communications
Account-level data isolation
Can I export my configuration?
Currently, configuration export is not available. However, all your settings are preserved and visible in the Interhubz dashboard.
Support
How do I get help?
Support availability depends on your plan:
Starter: Email support – team@interhubz.com
Pro: Priority email support
Enterprise: Dedicated Slack channel
You can also refer to our documentation and product guides available in your dashboard.
Where can I request new features?
Contact our support team via email with your feature requests. Enterprise customers can discuss feature requests directly with our team via Slack.