Plans & Pricing
What plans does Interhubz offer?
Interhubz offers three pricing tiers:
Plan | Monthly | Annual | Key Features |
Starter | $99/mo | $79/mo | Core conversation sync, basic matching, 1 connection |
Pro | $299/mo | $239/mo | Advanced matching, ticket sync, inbox app, 3 connections |
Enterprise | $1,299/mo | $1,039/mo | White-glove support, custom features, unlimited connections |
What's the difference between monthly and annual billing?
Monthly Billing:
Billed monthly
Cancel anytime with no long-term commitment
Full price ($99, $299, or $1,299/mo)
Annual Billing:
Billed annually (one payment upfront)
20% savings compared to monthly ($79, $239, or $1,039/mo)
Same cancellation flexibility—unused time is prorated
Can I switch between monthly and annual billing?
Yes. You can change your billing cycle at any time via the subscription management portal. When switching from monthly to annual, you'll receive a prorated credit.
What features are included in each plan?
Feature | Starter | Pro | Enterprise |
Conversation Capture | ✅ | ✅ | ✅ |
Contact & Company Matching | ✅ | ✅ | ✅ |
Email Matching | ✅ | ✅ | ✅ |
Phone Matching | ❌ | ✅ | ✅ |
External ID Matching | ❌ | ✅ | ✅ |
Noise Guards | ✅ | ✅ | ✅ |
Destination Routing | ✅ | ✅ | ✅ |
Ticket Linking & Sync | ❌ | ✅ | ✅ |
Intercom Inbox App | ❌ | ✅ | ✅ |
User Mappings | ❌ | ✅ | ✅ |
API Push | ❌ | ✅ | ✅ |
Connections | 1 | 3 | Unlimited |
Support | Priority Email | Dedicated Slack |
Billing & Payment
How is billing handled?
Billing is powered by Stripe, a secure payment processor trusted by millions of businesses worldwide. We support:
Credit and debit cards
ACH bank transfers (for annual plans)
International payments
When am I charged?
New Subscriptions:
Charged immediately upon subscription
Service begins immediately
Renewals:
Automatic renewal on your billing anniversary
Monthly plans: Charged on the same day each month
Annual plans: Charged once per year
Will I be notified before renewal?
Yes. You'll receive email notifications:
7 days before renewal
1 day before renewal
After successful payment
What payment methods do you accept?
We accept:
Visa, Mastercard, American Express, Discover
Debit cards
ACH bank transfers (annual plans only)
International cards (with conversion to USD)
How do I update my payment method?
Log into your Interhubz account
Navigate to Billing → Manage Subscription
You'll be redirected to the Stripe Customer Portal
Click Update Payment Method
Enter your new payment details
Changes take effect immediately.
Subscription Management
Where can I manage my subscription?
Access the self-service subscription portal via:
Billing → Manage Subscription in your Interhubz dashboard
From the portal, you can:
Update payment method
View invoice history
Download receipts
Update billing information
Change subscription plan
Cancel subscription
Can I upgrade or downgrade my plan?
Yes! You can change plans at any time:
Upgrading (Starter → Pro or Pro → Enterprise):
Prorated charge for the remainder of the billing period
New features available immediately
Downgrading (Pro → Starter or Enterprise → Pro):
Prorated credit applied to your account
Feature changes take effect at the end of current billing period
What happens if I downgrade below my current usage?
Example: Downgrading from Pro (3 connections) to Starter (1 connection)
You'll need to remove excess connections before the downgrade takes effect. You'll be notified during the downgrade process with instructions on which connections to remove or keep.
Can I pause my subscription?
We don't offer subscription pausing. However, you can:
Cancel and resubscribe later (configuration is preserved for 30 days)
Downgrade to Starter for minimal cost while maintaining your setup
Cancellation & Refunds
How do I cancel my subscription?
Navigate to Billing → Manage Subscription
In the Stripe Customer Portal, click Cancel Subscription
Select cancellation reason (optional)
Confirm cancellation
Your subscription will remain active until the end of your current billing period.
When does my access end after canceling?
You retain full access through the end of your paid billing period:
If you cancel on January 15th but your renewal is February 1st, you have access until February 1st
No immediate loss of service
All features remain available until the period ends
Can I get a refund?
Refund Policy:
First 14 days: Full refund available, no questions asked
After 14 days: No refunds, but you retain access through the end of the billing period
Annual plans: Prorated refunds available within first 30 days at our discretion
Contact support to request a refund.
What happens to my data if I cancel?
In Interhubz:
Configuration preserved for 30 days
After 30 days, connections and settings may be deleted
In Intercom & HubSpot:
All synced data remains in Intercom and HubSpot
You own your data—we never delete it from your platforms
Invoices & Receipts
How do I access my invoices?
Invoices are available in the Stripe Customer Portal:
Navigate to Billing → Manage Subscription
View invoice history
Download PDF receipts
Can I update billing information for invoices?
Yes. In the Stripe Customer Portal:
Update billing email
Add company name
Add VAT/tax ID
Add billing address
These changes will appear on future invoices.
Do you offer invoice billing for Enterprise?
Yes. Enterprise customers can request invoice billing with NET-30 terms. Contact our sales team to arrange.
Free Trials
Do you offer a free trial?
Contact our sales team to inquire about trial availability. Trial terms and duration are determined on a case-by-case basis.
Can I test Interhubz before subscribing?
We recommend:
Review our documentation and product guides
Schedule a demo with our team (for Pro/Enterprise)
Start with the Starter plan to test with minimal investment
Enterprise Plans
What's included in Enterprise plans?
Enterprise plans include:
Unlimited Connections: No limit on Intercom ↔ HubSpot pairs
White-Glove Support: Dedicated Slack channel with our team
Custom Features: Feature development based on your specific needs
Custom Pricing: Volume discounts available
Invoice Billing: NET-30 payment terms available
SLA Guarantees: Uptime and support response SLAs
How do I sign up for Enterprise?
Contact our sales team via email or the "Contact Sales" option in the dashboard. We'll schedule a call to discuss your needs and provide a custom quote.
Can I get a custom plan between Pro and Enterprise?
Yes. We can create custom plans for teams with specific requirements. Contact sales to discuss your needs.
Payment Issues
What happens if my payment fails?
Immediate:
You'll receive an email notification
Stripe will automatically retry the payment
Grace Period:
7-day grace period to update payment method
Service continues during grace period
Multiple retry attempts
After Grace Period:
Subscription suspended if payment still fails
Syncing stops
30-day period to resolve payment before data deletion
How do I resolve a failed payment?
Check your email for payment failure notification
Navigate to Billing → Manage Subscription
Update your payment method
Stripe will automatically retry the charge
Service resumes immediately upon successful payment
My card is expiring soon. What should I do?
Update your payment method before the expiration date:
Navigate to Billing → Manage Subscription
Update payment method with new card details
Changes take effect immediately
You'll also receive proactive email reminders before card expiration.
Upgrades & Feature Access
If I upgrade mid-cycle, when can I use new features?
New features are available immediately upon upgrade:
Pro features activate as soon as you upgrade from Starter
Enterprise features activate as soon as you upgrade from Pro
You're charged a prorated amount for the remainder of the current billing period
Can I upgrade just for one month?
Yes, but you'll need to manually downgrade before the next billing cycle. There's no automatic temporary upgrade option.
Do I lose data when downgrading?
No. Your data in Intercom and HubSpot is never affected by plan changes. However:
Excess connections must be deleted before downgrade completes
Feature configurations are preserved (but disabled features won't function)
International & Tax
Can I pay in currencies other than USD?
All plans are priced in USD. International cards are accepted, and your bank will handle currency conversion.
Do prices include VAT/sales tax?
Prices shown are before tax. Applicable taxes (VAT, GST, sales tax) are calculated at checkout based on your billing address.
Can I add a VAT number to my invoices?
Yes. In the Stripe Customer Portal, update your billing information to include your VAT/tax ID. This will appear on all future invoices.
Volume & Usage
Are there usage limits?
No. All plans include:
Unlimited conversation captures
Unlimited API calls
Unlimited matching operations
No per-conversation fees
The only limit is the number of connections based on your plan.
What if I exceed my connection limit?
You'll need to either:
Remove a connection to add a new one
Upgrade to a plan with more connection slots
Do you offer volume discounts?
Yes. Enterprise plans can include custom pricing based on:
Number of connections needed
Annual contract commitments
Specific feature requirements
Contact sales to discuss volume pricing.
Support & Resources
What support is included in my plan?
Starter Plan:
Email support
Documentation access
Response time: 48 hours
Pro Plan:
Priority email support
Documentation access
Response time: 24 hours
Enterprise Plan:
Dedicated Slack channel
Priority phone/video support
Dedicated customer success manager
Response time: 4 hours (business hours)
Where can I find documentation?
All plans include access to:
Product documentation
Configuration guides
FAQ documents
In-app help and tooltips
Available in your Interhubz dashboard under Help or Documentation.
Questions?
For billing questions not answered here, contact our support team either via the chat widget or email us at team@interhubz.com