In this article you will learn:
How the Rise.ai & Gorgias integration works
How to activate the integration in Rise
How to activate the Integration in Gorgias
Important:
If you installed Rise.ai before 2025 you might not be on Rise V2.0.
Please go to this article.
Please note that the integration is available from Rise.ai's Premium plan and above.
* On Gorgias, the integration can be implemented starting from the Basic plan.
How the Rise.ai & Gorgias integration works
The Rise.ai & Gorgias integration allows merchants to:
To preview a customer's store credit balance and loyalty card number.
To issue store credit directly from Gorgias support tickets by selecting predefined credit amounts (e.g., $10, $20) for compensation.
Please note: To view a customer's loyalty card balance and in order to issue store credit, the customer must already exist in Shopify and have a store credit balance greater than $0.
Store credit issued in Gorgias is automatically added to a customer's wallet balance in Rise, along with its associated 'Ticket ID' and the 'issued by' fields.
How to Activate the Integration in Gorgias
To preview a customer's store credit balance and loyalty card number
Within your Gorgias dashboard, click on the Tickets dropdown menu > Settings > HTTP Integration.
Click on the HTTP Integration in the APP STORE and click on the "Add HTTP Integration" button.
In the Integration name field, enter Rise.ai Store Credit Data.
In the Description field, enter Display Store Credit Info for Customer.
Ensure all 5 events are selected in the Triggers section.
Copy paste and insert the URL below:
HTTP Method: GET
Response content type: application/json
In the Headers section copy and insert the following:
Content-Type | application/json |
Authorization | Bearer [API KEY] |
rise-account-id | [Rise Account ID] |
Your API Key can be generated in the Develops Tools tab in your Rise.ai dashboard.
** Note: If you’re on Rise’s Premium plan and don’t have access to ‘Developer Tools’ please reach out to the support team for assistance.
Make sure to name your API Key - "Gorgias Store Credit".
Make sure to add a space after the word "Bearer" and then paste the API key.
Your Rise account-id can be found in Developer Tools tab in your Rise dashboard - View account ID:
Click Save Changes.
3. Navigate back to Tickets > Inbox > Create Ticket.
Add ticket subject, choose recipient, make sure to assign the ticket, choose any generic macro and click Send
Click on the cogwheel at the top left side of the screen
Scroll down to HTTP data - you will see the new integration name box has been created.
Drag it onto the right-hand widget menu bar
You will now see the customer's current Gift Card Code and Balance. You can also Customize your widget to change the name and it's logo. Click on Save Changes.
4. To issue store credit directly from Gorgias tickets by selecting predefined credit amount (e.g., $10, $20...) for compensation click on Add Button. You will need to repeat these stages to create separate buttons for each store credit value.
Configure HTTP action:
Insert “Issue $10 Store Credit” in the Button title field. (Or Issue $20 Store Credit, Issue $30 Store Credit…)
Method: POST
Insert URL:
https://platform.rise.ai/v1/rise/wallet_actions/by_customer_referenceIn the Headers section copy and insert the following:
Content-Type | application/json |
Authorization | Bearer [API KEY] |
rise-account-id | [Rise Account ID] |
In the Body section copy and insert the following (make sure to set the "amount" to the desired store credit value, the body below is for $10)
{
"walletAction": {
"note": "Gorgias Store Credit issuance from ticket_ID:
{{ticket.id}}",
"amount": "10",
"storeCreditContext": {
"note": "Gorgias Store Credit issuance from ticket_ID:
{{ticket.id}}",
"issuer": "MANUAL"
}
},
"customerReference": {
"email": "{{ticket.customer.email}}",
"lastName": "{{ticket.customer.integrations.shopify.customer.last_name}}",
"firstName": "{{ticket.customer.integrations.shopify.customer.first_name}}", "sourceTenantId": "00000000-0000-0000-0000-000000000000", "sourceChannelId": "b4ffc30b-89f6-4b85-b31f-ea185963e88c", "sourceCustomerId": "{{ticket.customer.integrations.shopify.customer.id}}" }, "newWalletCurrency": "USD"
}
Click “Save”.
Click “Save Changes” in the Rise.ai widget.
A button to “Issue $10 Store Credit” will now appear in the widget.
Now, if you return to the ticket you can click on Issue $10 Store Credit from the Rise Widget and the recipient will receive store credit from Rise.
Have more questions or any product feedback?
Feel free to contact us at info@rise.ai or in the chat box