Skip to main content

Privacy and Data Protection at Rise.ai

Rise.ai is committed to protecting your privacy and the privacy of your customers. This article explains how we comply with global privacy regulations and how we help you meet your compliance obligations

Itay Abraham avatar
Written by Itay Abraham
Updated over 2 weeks ago

In this article you can find the following:

  1. Understanding Privacy Regulations

  2. Your Relationship with Rise.ai: Understanding the Roles

  3. How Rise.ai Complies with Privacy Regulations

Understanding Privacy Regulations

Privacy regulations around the world are designed to protect individuals’ personal information and give them control over how their data is collected, used, and shared. Major regulations include:

  • GDPR (General Data Protection Regulation) - Protects EU residents’ personal data

  • CCPA (California Consumer Privacy Act) - Protects California residents’ consumer data

These regulations share common principles: transparency about data use, security in data handling, and empowering individuals with rights over their personal information.

Who Do These Regulations Affect?

Privacy regulations can affect you if:

  • You have customers or visitors from regions with privacy laws (EU, United States, etc.)

  • Your marketing targets individuals in these regions

  • You collect or process personal information from these individuals

Important: Where your business is located doesn’t matter. If you serve customers in regulated regions, these laws likely apply to you.

Your Relationship with Rise.ai: Understanding the Roles

When you use Rise.ai, there are two important relationships to understand:

  1. You as a Rise.ai User


    You are a user of Rise.ai’s services. We collect and process your information (your name, email, store details) to provide you with our platform. In this relationship, Rise.ai acts as a data controller of your information.

  2. You as a Merchant with Customers


    You are a data controller for your customers’ information. Rise.ai processes your customers’ data on your behalf as a data processor. We only handle your customers’ data according to your instructions and our agreement with you.

How Rise.ai Complies with Privacy Regulations

We take data protection seriously and have implemented comprehensive measures to comply with global privacy regulations. You can check how we process your personal information by visiting Rise.ai privacy policy

When you use Rise.ai, we process your customers’ information on your behalf, in accordance with our Data Processing Addendum.

We protect your data and your customers’ data through:

  • Technical safeguards: Encrypted cloud storage with Amazon AWS, secure data transmission protocols, access controls and authentication measures
    ​

  • Organizational safeguards: Staff confidentiality obligations, regular security reviews and updates, incident response procedures
    ​

  • Data processing controls: Processing data only as instructed by you, limiting data access to authorized personnel only, implementing measures to prevent unauthorized access or loss.

Your Rights as a Rise.ai User

As a user of Rise.ai, you have comprehensive rights over your personal data.

To exercise any of these rights:

  1. Email us: Send your request to privacy@rise-ai.com

  2. Specify your request: Clearly state which right you want to exercise

  3. Verify your identity: We may ask you to verify your identity to protect your data

Helping Your Customers Exercise Their Rights

As a merchant using Rise.ai, you are responsible for ensuring your customers can exercise their privacy rights.

What Your Customers Can Request

Your customers have rights similar to yours, including:

  • Access: Request a copy of their personal data

  • Rectification: Request correction of inaccurate data

  • Deletion: Request deletion of their data

  • Portability: Receive their data in a portable format

  • Opt-out: Opt out of data sales (CCPA)

  • Restriction: Limit how their data is processed

How Rise.ai may support you:

When Rise.ai receives a privacy request from your customer:

  1. We forward it to you: We’ll notify you of the request and provide the customer’s contact information

  2. We don’t respond directly: Since you control the data, you’re responsible for responding to your customer

  3. We assist you: We’ll help you access or delete the data as needed through our platform

  4. We follow your instructions: We’ll process their data according to your lawful instructions

Tools Available to You

Rise.ai provides mechanisms to help you handle customer requests:

  • Data access: You can view and export customer data through your Rise.ai dashboard

  • Data deletion: You can request deletion of specific customer data by contacting our support team

  • Data updates: You can update customer information as needed

Did this answer your question?