In this article you'll find:
Gift Card Delivery Choices: Email and Print at Home
Merchants can now choose which gift card sending methods are available to Customers at checkout. Email remains the core delivery option, allowing buyers to instantly send a digital gift card directly to the recipient’s inbox for a fast, seamless experience.
Note: we strongly recommend keeping the Email method enabled to ensure a reliable and convenient delivery option for both the buyer and the recipient.
In addition to Email, merchants can also choose to enable the Print-at-Home option. With Print, the buyer receives the gift card via email, prints it, and physically hands it to the recipient—perfect for in-person gifting or special occasions. Merchants have full control over whether to offer Email only, or Email plus Print, based on their brand experience and Customers’ needs.
Configuring Your Gift Card Delivery Methods
To select your desired delivery method/s, go to Assets → On site → Gift Cards, and click Customize in the Gifting Pop-up section:
There, under 'Sending Options' toggle on/off each of the methods, based on your preference:
Your selection will then reflect in the Gifting pop-up, where the buyer can select each of the methods:
Customizing Gift Card Emails by Sending Method
To customize gift card emails, go to Notifications → Customer Activity. There, among various type of emails, you'll find two that are relevant for gift cards:
Gift Card Received: sent when the buyer send a gift card via email, or if they haven't used the gifting pop-up (and just added a gift card product to the cart)
Print-at-home Gift Card: sent when the buyer selects the 'Print' delivery method,
You can also find a detailed explanation on email customization in this article.
Have more questions or any product feedback?
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