In this article, you'll learn:
Please note: Order notes are disabled by default. To enable them, contact our support team at info@rise-ai.com. Order tags and gift card notes are always added.
How Rise.ai Data Is Structured in Shopify
This article explains how Rise.ai maps Gift Card and Store Credit data within Shopify. Understanding this structure helps you identify how customer information, notes, tags, and IDs are stored and updated.
This is especially useful if you are using external management systems, reporting tools, ERP, or BI platforms and need to rely on consistent Shopify data fields.
Customer Wallets Note within Shopify
Any customer wallet within Rise.ai is based on an actual gift card within Shopify.
When opening the related gift card in your Shopify admin (Products → Gift cards), the following note will appear:
Rise.ai Store Credit
Customer Email: {{EMAIL}}
The Customer Email line appears only when the wallet has a primary email.
Gift Card Data Mapping in Shopify
When a Gift Card is purchased, Rise adds a tag and, if order notes are enabled, a note to the Shopify order. Rise also adds a note to the Gift Card itself.
Order tag: Rise.ai
When a Gift Card is purchased without a recipient:
Order Note
The relevant Shopify order will include the following note:
Gift Card created (Rise ID: …)
This confirms that a Gift Card was generated from the order and includes the Rise ID for tracking purposes.
For example:
Gift Card Note
Inside the Gift Card object itself in Shopify, the following note will appear:
Rise.ai Gift Card
This identifies the Gift Card as a Rise-generated asset.
For example:
When a Gift Card is purchased for a recipient:
Order Note
The relevant Shopify order will include the following note:
Gift Card created (Rise ID: …)
This confirms that a Gift Card was generated from the order and includes the Rise ID for tracking purposes.
For example:
Gift Card Note
Inside the Gift Card object itself in Shopify, the following note will appear:
Rise.ai Gift Card
Customer Email: {{EMAIL}}
In this case, the Customer Email reflects the recipient’s email associated with the Gift Card.
For example:
Gift Card or Wallet Redemption (Order-Level Data)
When a customer uses a Rise.ai Gift Card or a Wallet code at checkout, Rise adds tracking information to the Shopify order to help you identify that a gift card was redeemed and link the redemption back to Rise.
The following information is added:
Order Tag
Using Rise Gift CardUsing Rise Store Credit
Order Note
Using Gift Card (Rise ID: …)Using Store Credit (Rise ID: …)
The order note includes the Rise ID only (not the Shopify Gift Card ID).
Refund Processed via Rise (Order-Level Data)
When a refund is issued through Rise using a payment method refund, Rise adds a note directly to the Shopify order
Order note
Rise.ai payment method refundGift Card (Rise ID: {riseGiftCardId})Amount: {amount}
This note includes the Rise ID and the refunded amount.
When a refund is issued through Rise to store credit, Rise adds a tag and a note to the Shopify order. This is not controlled by the order-notes setting.
Order tagRefunded via Rise.ai
Order note
Rise.ai refund - {internal note}Amount: {formatted amount}Loyalty Card Code: {last 4 of the code}Refund Date: {MMM d, yyyy}