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Can't find my export / download
Can't find my export / download

Trouble finding your collection export? Your browser is likely blocking it.

Updated over 2 months ago

After downloading your collection on the InVintory web app, the browser your on may be preventing you from seeing the file.

Depending on the browser (Chrome, Safari, Firefox), it's version, and any specific settings, the file will save to different places on your computer.

On Chrome

The file should appear in the bottom left corner of your browser. Drag the file to your desktop (or desired folder location) to save it to your computer.

On Safari

Web

Depending on your Safari settings, the download pop-up window may be blocked. If so:

  1. Navigate to your URL select "Show blocked pop-up window".

    1. If you've downloaded a PDF, a new window will appear that looks like this. Navigate to the bottom of your screen and click the downward arrow button. The file will save to your Downloads folder.

    2. If you have downloaded a CSV, a new window will appear that looks like this. Right click anywhere on the screen and select "Save Page As...".

  2. A pop-up will appear. Fill in the name of the file and the select the location you would like to save to. Press "Save".

iPad

The default setting for Safari blocks pop-ups.

  1. Please go into Settings, then Safari.

  2. Scroll down to "General" and make sure "Block Pop-ups" is off.

On Firefox

Depending on your Safari settings, the download pop-up window may be blocked. If so:

  1. Navigate to the top of your browser and select "Preferences".

  2. Scroll to the bottom of the list and press "Show [export webpage]". Or alternatively select the first option to allow all future pop-ups from us.

  3. If you are downloading a PDF, a new window will appear with your export. Navigate to the top right corner of the browser and click the second folder icon.

  4. A pop-up will appear. Fill in the name of the file and the select the location you would like to save to. Press "Save".

  5. If you are downloading a csv, it will go automatically into the downloads folder on the browser. Select the downward arrow button and click to open the file.

  6. A new tab will appear with the download – from here you can drag it to your desktop or desired folder location.

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