Syncing Issues
Issue: "Invoices Created on Web Not Visible on Mobile App":
Solution:
Ensure you are logged into the same account on both the web and mobile app.
Check your internet connection and try refreshing the app.
Log out and log back in on both devices.
Ensure both devices are using the latest version of the app.
Additional Steps:
Clear the app cache and data.
Ensure there are no firewalls or network restrictions preventing syncing.
Try using a different network.
Issue: "Data Not Syncing Between Devices":
Solution:
Ensure you have a stable internet connection.
Ensure you are logged into the same account on both the web and mobile app.
Try syncing manually by pulling down on the screen to refresh.
Log out and log back in to force a sync.
Check if the devices are on the same network.
Ensure there are no firewalls blocking the sync.
Additional Steps:
Update the app to the latest version.
Clear the app cache and data.
Reinstall the app if necessary.
Issue: “Invoice Number Not Updating Automatically”:
Solution:
Ensure all your devices have a stable internet connection and are fully synced before creating a new invoice.
Ensure that you have the latest version of the app installed on all your devices.
Log out of your account on all devices and then log back in
Additional Steps:
If possible, try creating invoices from a single device
Payment Processing Issues
Issue: "Cannot Connect Stripe Account":
Solution:
Ensure that the email and password you are using for Stripe are correct.
Verify that you are using the correct credentials if you have multiple Stripe accounts.
Try resetting your Stripe password and reconnecting.
Check for any restrictions or alerts on your Stripe account by logging into the Stripe Dashboard.
Provide screenshots or a screen recording of the issue to our support team if unresolved.
Additional Steps:
Clear the app cache and data.
Try using a different network.
Ensure your Stripe account is fully verified and there are no restrictions.
Issue: "Payments Not Going Through":
Solution:
Verify that your Stripe or PayPal account is properly connected.
Check if your bank details are correctly entered and if there are any restrictions on your account.
For Stripe, log into your Stripe Dashboard to check for any alerts or issues.
Ensure your bank account is verified and that there are no holds or restrictions on your Stripe or PayPal account.
Additional Steps:
Clear the app cache and data.
Update your billing information in the Stripe or PayPal settings.
Try using a different payment method.
Issue: "Billing Error on Subscription Renewal":
Solution:
This could be due to an expired credit card or other payment method issues.
Update your payment method in the Apple or Google Play settings.
Contact your bank to ensure there are no blocks on the transaction.
Verify that your billing information is up-to-date and correct.
Invoice Issues
Issue: "Invoices Intended for One Client Appearing Under Another Client's Name":
Solution:
Go to your list of Clients.
Find the invoice that is under the wrong client and click on it.
Click on the "Edit" button to modify the invoice.
Press the "X" button next to the current client's name to remove them.
An "Add Client" button will appear.
Choose the correct client from your client list and save the changes.
Additional Steps:
Double-check that the correct client is selected before saving.
Refresh the client list to ensure the changes have been applied.
If the issue persists, log out and log back in to refresh your account data.
Issue: "Invoice Links Not Opening":
Solution:
Try opening the link in a different browser app (e.g., Chrome, Safari, Firefox) instead of the default browser.
Ensure the browser app is updated to the latest version, as an outdated app might not handle links correctly.
Temporarily disable any ad blockers or security apps, as they may prevent links from opening properly.
In the browser settings, clear the cache and cookies to resolve any issues with loading the link.
Try opening the link in an incognito or private browsing mode to see if that resolves the issue.
Additional Steps:
If clicking the link doesn't work, copy the link and paste it directly into the browser's address bar.
Ensure a stable Wi-Fi or mobile data network is being used.
Restart the phone to resolve any minor glitches that may be affecting the browser.
Additional Troubleshooting Steps
Ensure you have a stable and strong internet connection.
Try using a different network to see if the problem persists.
Check for updates in the Apple App Store or Google Play Store.
Restart the app or your device to resolve temporary glitches.
Uninstall and reinstall the InvoiceFly app.
If none of the above solutions work, contact our support team with detailed
information about the issue. Provide screenshots or a screen recording if possible to help us diagnose and resolve the problem more efficiently.