Endpoint: https://app.invox.eu/api/v2/calls
Accepted requests type: GET
Mandatory - requests must contain the X-API-Key header to which a token is sent.
Based on this token, the call tracking account is identified in the database.
We generate the token and send it to you by email only at request.
Accepted parameters are:
last_call_id (optional)
from_date (optional)
to_date (optional)
If no parameter is sent then all calls in the account associated with the token are returned.
The returned result is in JSON format and has the following structure:
call_id – the id of the call in the INVOX database
date – call date, in the following format 'Y-m-d H:i:s';
duration - call duration
status – call status; can have one of the values: Answered, No answer, User busy, Call Rejected, Voice Mail, Calling, Unallocated (unassigned) number;
caller – the caller's phone number
receivingnumber – phone number that was called (INVOX tracking number);
destinationnumber – endpoint phone number (INVOX customer number, which receives calls from tracking numbers)
source – the marketing channel set in the INVOX dashboard (social, paid search, organic search, newsletter, outdoor, print, etc…)
keyword – PPC keyword searched by the user to reach the site
referrer – the webpage that send visitor to the site using a link
medium – The utm_medium parameter set by the INVOX customer
campaign – The utm_campaign parameter set by the INVOX customer
page - the last page viewed by the caller before making the call
campaignid - ValueTrack parameter
adgroupid - ValueTrack parameter
network - ValueTrack parameter
matchtype - ValueTrack parameter
creative - ValueTrack parameter
adposition - ValueTrack parameter
device - the device from which the caller visited the site (computer, mobile, table)
day - day of the call
hour - hour of the call
recording_uri – url to the player (of call recording) from INVOX platform (if applicable)
gclid - Google click ID
fbclid - Facebook click ID
gacid - Google Analytics client ID
ttclid - TikTok click ID
reason - a brief description of the reason for the call
summary - call summary
client_sentiment - customer sentiment during the call: positive, neutral, negative
operator_sentiment - operator sentiment during the call: positive, neutral, negative
utm_content
utm_term
utm_source
account - account name in the INVOX platform