To program an alert triggering the synthetic voice system, the emergency response module must be activated and the person controlling the system must be an Emergency response manager.

In Indaba Alerting, click on the Alert list menu.

Now, click on New alert to create a new one.

When creating the alert, make sure to click on the "Oncall" button :

Note : an alarm cannot trigger both a call and another alert mode (SMS or email).

When the alarm is raised, a synthetic voice call will be made to the person specified in the emergency response schedule. When the alarm is raised, the voice message indicates that this is the start of the alert. When the alert returns to normal status, a new call is made, indicating that this is the end of the alert.

“An alert is in progress. [Start or end of the alert] [Description of alert]. Please click on a key on your keypad to acknowledge this alert.”

If the person presses a key on their phone keypad, the alert is acknowledged and the call ends.

If the person does not respond or if they do not press a key on the keypad, the second person will then be called and so on.

Note : once created, an emergency response call-out alarm cannot be converted to an SMS or email alert. It must be deleted and recreated as an SMS or email alert.