I've lost my measuring card. What can I do?
Don't panic! You can contact us to order a replacement card.
How can I take a good photo of the strip?
Make sure you have good lighting and that the strip is flat and correctly positioned on the measuring card supplied.
How does the application analyze the photo?
The application uses image recognition algorithms to compare the colors of your strip with a reference database. This enables it to identify the levels of various components in your pool water.
The application doesn't recognize my photo, what can I do?
Make sure you have good lighting and that the strip is flat and correctly positioned on the measurement card supplied. If the problem persists, please contact our customer service department for further assistance.