🚗 iPacket & Impel 360 / AI Integration Overview
iPacket is proud to integrate with Impel’s AI and 360 platforms to create a seamless, intelligent communication and merchandising experience for dealers and customers. This integration enables two key functionalities:
Impel 360 WalkAround Content into iPacket
Impel AI Lead Follow-Up with iPacket Links
Below is a breakdown of how these features work and what dealerships need to know for setup and usage.
Impel 360 Website Integration
iPacket can integrate this into each packet as well as into the iPacket Plug-in on the dealership’s website (example below):
✅ Impel View 360 is automatically loaded into every iPacket presentation!
All 360° spins, interior views, and content from Impel are seamlessly included in each iPacket. This ensures every salesperson can present inventory like a pro with a polished, high-impact experience that builds customer trust (example below).
Impel AI Integration
The integration between iPacket and Impel AI is designed to streamline your dealership’s communication process and enhance the customer experience after a lead is submitted. This article explains how the integration functions, what to expect, and how to best leverage both tools together.
🔑 Key Integration Functions
1. Impel AI only activates after a lead is submitted through your dealership’s website or lead form. Interactions through the Sales AI Chat on the site do not count as submitted leads, and iPackets cannot be triggered or shared during those pre-lead conversations.
Once a lead is submitted, Impel AI can follow up and include iPacket links via two supported channels:
📧 Email
📱 Text Message
These are currently the only methods through which Impel AI can send iPackets.
2. Vehicle Recommendations + iPacket Integration
If a request and/or recommended vehicle is in-stock and has an iPacket available, the email or text will include a direct link to the iPacket.
If no iPacket is available or the vehicle is not in stock, Impel AI will send a link to the dealership’s main inventory page.
This ensures that customers are always provided with relevant and accurate information tailored to their inquiry, AI automatically sends packet via email or text (example below).
📩 Request Integration Activation
To request activation of the Impel 360 / AI Integration, please send the following information to iPacket Support: support@autoipacket.com
Subject: Request to Activate iPacket & Impel Integration
iPacket Support,
Please activate the Impel 360 / AI Integration for:
Dealer Name:
Dealer City:
Dealer State:
iPacket StoreID (if known):
IMPEL Information (if known)
IMPEL Company ID:
IMPEL StoreID:
Thank you!