Troubleshooting steps for Signing In
Encountering problems while signing into your account can be frustrating, but most issues can be resolved with a few quick checks. Below are some troubleshooting steps to help you get back into your account.
1. Ensure You're Entering the Correct Password
Double-check your password for any typos or mistakes.
Pay attention to uppercase and lowercase letters, as passwords are case-sensitive.
Make sure your "Caps Lock" key is off.
2. Verify Your Email Address
Ensure that you're using the correct email address associated with your account.
If you have multiple email addresses, try the others in case you used a different one during registration.
3. Check Your Internet Connection
Ensure that your device is connected to the internet and that the connection is stable.
Password Reseting
To update/reset your password while trying to log in, please follow these steps:
Press the "Sign in" button on the Home Page:
2. Press the "Forgot your password?" button:
3. Enter the email address linked to your account:
4. An email with a reset password link will be sent to the registered email address. Once located, open the email and follow the link:
If you cannot allocate the email to your Inbox, check the spam folder, as it may have been accidentally caught by your email's spam filter. In this case, identify this message as "not junk" so that you don’t lose any future correspondence from the IPS HUB.
The password reset link will expire after a certain period, but you can request a new email with a new link at anytime.
5. Enter a new password (make sure you save it for the future):
Now that you password has been reset, please Sign in using the new password.