We want individuals to have a fun and an exciting experience playing Rush, but we don't want you betting beyond your limits. If you think you have a problem our Customer Support team is happy to assist you at any time in locking your account or putting limits on your wagering.
Problem gambling is a serious issue, and we take it very seriously. If you think you potentially have a problem, you should seek additional assistance.
Here are some important questions to ask yourself:
Am I using "extra money" for wagering, or do I need these funds to pay for expenses?
Am I balancing my time between various forms of entertainment?
Have I set reasonable time and money limits on my wagering?
Am I playing for entertainment, or am I using this as a form of income?
Further questions to determine if you have a gambling problem can be found here:
Responsible wagering can be fun, and it's what most people practice. For some, however, wagering can become a problem they can't control, and this can lead to problem gambling.
If you think you might have a problem, please call the number below for help. They can answer your questions and help you assess whether you have a problem.
1-800-GAMBLER (1-800-426-2537)
Help is available 24hrs a day, 7 days a week.
Voluntary Self Exclusion & Wagering/Deposit Limits
If you feel you have a problem you can always reach out directly to our Customer Support staff via online chat or email and request Voluntary Self Exclusion. Our team can lock your account completely, set daily/weekly/monthly wagering or deposit limits or provide you any additional assistance you may require.
New York Residents
The issue of problem gambling is an important one. If you need help or want information, or know someone else who does, here are some places to start:
24-Hour Problem Gambling Helpline: 1-877-8HOPE-NY (1-877-846-7369)
TEXT: HOPENY (467369)
Voluntary Self Exclusion
To voluntarily exclude from New York State gaming facilities, including casinos, horse racing, off-track betting, video lottery gaming and interactive fantasy sports activities in New York State pursuant to Title 9 of the Official Compilation of Codes, Rules and Regulations of the State of New York and New York Racing, Pari-Mutuel Wagering and Breeding Law section 1404(1)(d), please complete this form:
The form must be signed by the individual requesting self-exclusion, notarized, with photograph as per instructions on the form. This exclusion request must be made in writing to:
New York State Gaming Commission
Director of Education & Community Relations
PO Box 7500
Schenectady, New York 12301-7500