This particularly unusual circumstance could occur from time to time

If you are having trouble detecting your pen, or if it is not detected at all, then as indicated in the Performance Indicator section you can do the following:

  • Remove all magnetic objects (headphones, phones, iskn Ring…) and make the Okay Gesture until the indicator returns to green.
  • If the problem persists, turn off your Slate and start it up again. Make sure your performance indicator is green. 

If you have any questions please do not hesitate to contact us
via the widget. We will be happy to answer your questions.

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