If you are not 100% satisfied with your Slate, you can return it to us within 30 days of purchase for a refund.
However, we can’t refund products that were damaged in a way not covered in our Warranty, or items that weren’t purchased directly from us or an authorized retailer.
For all other requests within the 30 days return policy, this is the way how to request a refund:
- Contact our customer support team by clicking on the widget at the bottom right of the page by giving us your order number and the reason why you wish to return your Slate.
- An electronic prepaid shipping label* from UPS will be created and sent to your mail address with the address of our closest warehouse.
- Print out the return label, put the Slate and it's accessories in the package you want to return and drop your package off at a UPS store.
Warning: put the Slate and all the accessories in their original packaging into the package you want to return.
- The card you purchased your Slate with will be credited with the amount you paid after we have received and approved the returned items.
🚩 *Orders from Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Switzerland will need to be returned on own expenses without a prepaid shipping label to:
22 Avenue Benoît Frachon