Since the health and well-being of our communities, partners and employees is our ultimate priority, all our offices will be closed from now on until further notice. However, our teams remain mobilized remotely to respond to all inquiries.
For any product return or exchange request, we invite you to follow the procedure detailed below, within an extended period of 60 days following the purchase.
Exceptionally, we will ask you not to return the product immediately, and to follow the instructions that will be given by our teams. Return and refund will simply be postponed.
If within the extendedwithdrawal period of 60-day of your purchase, you are not 100% satisfied with your iskn products, you can return them to us for a refund.
✅ How to request a refund:
To request a refund, please follow these steps:
- Contact us by clicking on the widget at the bottom right of this page.
- Fill in your order information, your email address and the reasons for your return. These reasons are very important: every day we work hard to try to make the iskn tablet better and better: your opinions are essential for this.
In a second step, we will be able to process your request as soon as the situation is restored, we will get back to you :
- An electronic return label of €/$/£ 9.90 is generated and sent automatically by email*. The label shows the address of our nearest logistic platform.
- Pack up your iskn product including its accessories, then drop off your package at a UPS relay point for it to be picked up and returned to us. To ensure that the return goes as smoothly as possible, please make sure that you return all items and packaging in their original condition.
- Once we've received and tested the product, we'll reimburse the order amount after deduction of the return fees (€/$/£ 9.90)
🚩 *Exceptions to this are returns from Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Switzerland. Returns from these countries are at the customer's own expense.
⚠️ If you do not use the return label which has been given to you by our customer support, you are entirely responsible for the return of your order. We cannot guarantee the delivery, reception and refund of your order. ⚠️
If you have any questions, please contact us via the widget, at the bottom right of the page 😊