The Instant Messaging (IM) feature enables you to add a chat into your virtual experiences and allow visitors to connect with you instantly. Let's look at how to set it up.

Step 1

Go to Message Management in your VR Editor and select Active IM. You can then upload a custom IM icon that will show up in the bottom right corner of every LiveTour.

Step 2

By selecting Customer Service Online you can indicate that you are online and available to chat. If you are offline, enter an automated Offline Message.

Step 3

You can enable a Chatbot by adding questions and answers to provide visitors with instant responses.

Step 4

Under Message List you can manage all chats from your LiveTours. By selecting one, it will open up the corresponding chat on the right side and you can start responding!

What Visitors See

Note: Instant Messaging is available in the Business Plan.