99% of the time this comes to a simple user error or setting you may not have realized that you set. Luckily, we have an in-build diagnostic tool to help you figure out what your chosen dates, times and availability isn't showing on your calendar!
How does the calendar determine availability?
It's important to understand how Ivorey™ calendars work. When someone tries to book an appointment, the system cross-checks multiple things:
The availability settings entered into the calendar itself;
Any conflicting appointments in other calendars to check for conflicts;
AND the general availability for the team member who the appointment will be with.
By running the Calendar Troubleshooter tool shown above, you'll be able to see exactly why certain dates and times are/are not showing.
STEP ONE: Use The Calendar Troubleshooter
From the main menu of Ivorey™, go into [Calendars] > [Calendar Settings]
Select the three dots on the right of the calendar, and then select [Troubleshoot Calendar] from the popup menu.
Let the troubleshooter diagnose the issue and show you the reasoning behind why certain dates/times are or are not showing. This will prompt you to go to the settings it tells you to adjust according to your needs.
STEP TWO: Check Your Profile Availability
The most common error we see is people setting availability for individual calendars, but forgetting to set their general working hours and availability under their Profile Settings.
Each team member can set their own availability under their unique profiles in Ivorey™.
To set individual availability for each team member, follow these steps:
From the main Ivorey™ menu, go to [Settings] then > [Profile]
Scroll to the availability section, and add in your available dates and times.
Ask each team member to login and repeat the same steps for themselves (if they are included on calendars, they will need to complete this)
STEP THREE: Get Support
If you've gone through all the steps above and your availability still isn’t displaying correctly, don’t hesitate to reach out to our support team via the chat widget inside Ivorey™. Please provide details about the issue, and we’ll be happy to assist you in resolving it.