99% of the time this comes to a simple user error or setting you may not have realised that you set. Luckily, we have an in-build diagnostic tool to help you figure out what your chosen dates, times and availability isn't showing on your calendar!
How does the calendar determine availability?
Important: Service calendars work differently. If you want to troubleshoot your service calendar, please scroll to the next section about service calendars.
It's important to understand how Ivorey™ calendars work. When someone tries to book an appointment, the system cross-checks multiple things:
The availability settings entered into the calendar itself;
Any conflicting appointments in other calendars to check for conflicts;
AND the general availability for the team member who the appointment will be with.
By running the Calendar Troubleshooter tool shown below, you'll be able to see exactly why certain dates and times are/are not showing.
Click for written instructions
Click for written instructions
STEP 1: Use The Calendar Troubleshooter
1. From the main menu of Ivorey™, go into [Calendars] > [Calendar Settings]
2. Select the 🛠️ tools icon on the right of the calendar to open up the calendar troubleshoot view
3. Here you can click on the days to see the reasoning behind why certain dates/times are or are not showing. From here you can then change the calendar or user availability settings accordingly.
STEP 2: Check the Calendar Availability
Your calendar availability settings are a great place to check if specific days aren't showing as available in your specific calendar.
To check your Calendar Availability Settings:
1. From the main menu of Ivorey™, go into [Calendars] > [Calendar Settings]
2. Click on the pencil icon of the calendar you want to check
3. Navigate to the [Availability] tab and make sure you have the right times and days of the week turned on and updated here
STEP 3: Check Your Profile Availability
If your have Calendar Availability settings are correct, the next place to check is your 'User Availability' or your Teams availability if they are assigned to the calendar.To check or update your user availability:
1. From the main Ivorey™ menu, go to [Settings] then > [Profile]
2. Scroll to the User Availability section, and add/update your available dates and times, as well as selecting your timezone
3. Each team member can set their own availability under their own login profiles in Ivorey™ which you can ask them to do by logging in and repeating the same steps for above (if they are included on calendars, they will need to complete this) Other wise you can go to [Settings] > [Team] > click the pencil icon of your team member and select the [User Availability] tab to update their available days, hours and timezone settings
STEP 4: Get Support
If you've gone through all the steps above and your availability still isn’t displaying correctly, don’t hesitate to reach out to our support team via the chat widget inside Ivorey™. Please provide details about the issue, as well as the name of the calendar, and we’ll be happy to assist you in resolving it.
Service calendar availability
If you're using service calendars, availability does not come from your profile availability. Service calendars support multiple team members, locations, and service types - so each team member’s working hours must be configured inside the services calendar settings, not in their profile.
This ensures that:
different team members can have different hours
availability can vary by service or location
multi-service bookings correctly block out the required time
date-specific availability is handled per person
To configure service calendar availability:
Go to Calendars > Calendar Settings > Services > Staff
Select the team member
Set or update their default weekly hours
Adjust location-specific or service-specific hours
Add any date-specific changes (leave, holidays, short days)
This setup must be completed for every team member assigned to a services calendar. If you’re troubleshooting a services calendar, ALWAYS check this section and not your profile availability. We cover these steps inside the Service Calendar Guide.
Still Need Help?
Hit the support chat widget inside Ivorey – we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍