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All About Communities: A Master Help Guide

Learn all about communities and access our step-by-step project plan with every article, template and resource you'll need along the way!

Grace from Ivorey™ avatar
Written by Grace from Ivorey™
Updated over a week ago

Getting Started With Ivorey™ Communities

Before you steam ahead setting up your communities, here's some good-to-know information that will ensure you understand how communities work in Ivorey™, and whether a community is the right fit for your needs.

Learn the basics of communities

Ivorey™ communities are designed to replace tools like Mighty Networks, Skool, Discord, Facebook groups etc. Whilst you may be running a membership, a mastermind or a group program, - think of a "community" as an interactive space for your users to engage with each other, share content, ask questions and build connections. Once you create a community, you can provide login details for people to access the beautifully branded portal you create online too.

Ivorey™ communities can be structured to organise different topics of conversation into channels. These community areas are seamlessly integrated into your courses, eliminating the need for separate community software. You can create an integrated experience by linking relevant courses in the learning tab, some members also utilise this feature to upsell other courses. You can help members keep track of upcoming calls using the built-in events calendar, and encourage participation by using gamification tools like leaderboards and rewards.

When someone purchases a product, you can automatically grant access that will trigger an email to be sent automatically providing your new member with their login details via the community email notification settings. We have pre-made email templates ready for you inside the Ivorey™ Template Library to shortcut this process for you!

How many communities do I need?

Most Ivorey™ clients setup multiple communities, breaking them down by offer type. For example, a Coach or Course Creator could have all of these community portals:

  1. A community to host their Membership

  2. A community to host all their Group Programs

  3. A community to host all their Masterminds

  4. A free community to develop relationships and act as a lead magnet

By giving each community its own space, you can customize the branding, who gets access and take full control of each member experience. Plus your members can seamlessly navigate between different communities using the switcher feature.

How long will it take to setup my community?

Besides from loading in your actual content (e.g. pinned posts, videos, uploading files and adding events to the calendar) - each community portal will take approximately 30 minutes to fully brand and set up - including all your automated emails that will replace the system default ones inside your community email notification settings (since we have pre-made all of the templates for you!)

Which type of community should I choose?

There are three types of communities available in Ivorey™ you can choose to create a private, paid or free community.

  1. Private/Paid Communities: In these communities, users must be invited or have a paid subscription to access the linked course.

  2. Free Communities: Members automatically gain access to the linked course, regardless of whether they've paid separately for it or not.

What's the difference between a community and a course?

A course is a portal that houses all your learning material and content. A community is similar to a facebook group - its a place where you connect, collaborate and chat with your members.

Can the Ivorey™ team setup my community portal for me?

Absolutely! Our mission is to close what we've coined the 'Implementation Gap', which is why women hire us to "do it for them" every single day! Browse and book a done-for-you service right here.


A Visual Walkthrough of What Its Like Hosting Your Communities on Ivorey™


How To Set Up A New Community

Follow these steps in order - we've linked every step and resource you'll need below. Open the first one in a new tab, and come back to this master guide which acts like your project plan, giving you everything you'll need along the way.



How To Use and Manage Your Community


Frequently Asked Questions About Communities

Is there a limit on how many groups I can have?

There are currently no restrictions on the number of groups or the number of users within the groups that you can create in a Community. It's important to be aware that this may be subject to change.

Is there an app people can access my community from?

Yes, your community members can access the community via our free Kollab App™. Learn more here.

Can I white-label my own app for courses and communities?

Yes, you can white label the Kollab App™ with your own name and branding! Learn more here.

How can I grant admin access for my team to manage my community?

You can add your team members as admins inside your community. Learn how to add admins to your community here.

Can people see all my groups available to join?

Inside the settings for each community group, you'll see an option that allows you to choose between Public or Private. Private means only members can see the contents of that group, whereas public is available for anyone to see - even if they aren't a member.

Just below that setting, there is another option that says "Accessible From Switcher" - toggle this ON if you want people to be able to browse all your available groups (no matter whether they are public or private). Turn it OFF if you don't want it shown.

How can I change my community's URL?

You can only adjust your community URL once so it’s important to carefully check spelling before saving any changes. Learn more here.

How can I remove a member from my community?

You can remove members from your community by revoking their access. Learn how here.

How can I add links into my community?

To add links inside your Community, follow the steps outlined in our Create and Brand a Community guide.

How can I close a community that’s no longer active?

Once a community has been made inactive, members will no longer be able to post, but you, as an admin, are still able to view the community. To close a community, please refer to our Close Down A Community guide.

How does the chat feature work inside of communities?

Inside any community group, select the [Chat] button on the top right and you'll see a list of your group members pop-up. Click on any member to initiate a private chat with them.

If you'd like to disable the chat feature within any of your community groups, please login to your group, then go to your [Profile] in the top right, then [Account Settings] and you can toggle the chat feature on/off.

How do I link my community group to my client portal so members can access it?

To link your community inside of your client portal, go to [Site Pages] > [Client Portal] > [Settings] > [Apps/Permissions] > in here you can toggle on or off the assets you want your clients to be able to see inside their client portal.

How can I make my communities only visible to the members that have access?

You can choose to show your community to members only. Learn how here.

How can I manage my notifications for my community?

Please refer this guide, to learn how to manage community notifications.

How can I view membership answers?

Please refer to this guide, to learn how to view membership answers and manage requests.

How can I see who is attending my community event?

You can easily view who is attending your community events, please refer to our Community Calendar Events guide to learn how.

Can I go live inside my community?

Yes! Communities have a built-in Go Live feature, that allows you to live stream inside your community. Learn more here.

How can I embed a video in a community post?

To embed a video in your community post, please follow the steps in our Share Content in Communities guide.

Is it possible to update my email address inside Ivorey's member-only Community?

Yes, you can adjust the email address that is associated with your profile, inside of our Ivorey™ Community. However, your Ivorey™ Community access is directly tied to your subscription email, and must remain attached to it. If you would like to update the email address used for your Ivorey™ subscription, as well as for your Ivorey™ Community access, we can update both for you. Please reach out to Support so we can assist with the update.


Need Help?

Hit the support chat widget inside Ivorey™ - we can:

  • Drop the templates directly into your account if you can't find them

  • Walk you through any of the steps

  • Troubleshoot anything that’s not working

We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍

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