IvySpace Student FAQ

Please see the top questions students ask about the IvySpace platform

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37 articles in this collection
Written by Harvey Tsoi, McLean Cozine, and Jamey
Terms & Policies

Terms & Policies - Revision Schedule

The date on which our student terms and policies were most recently updated or revised.
Written by Jamey
Updated over a week ago

Definition of Services

A detailed rundown of the services and content of services provided by IvySpace tutors.
Written by Jamey
Updated over a week ago

Scheduling & Timing

Description of terms and policies related to scheduling classes, including short classes and long-term courses.
Written by Jamey
Updated over a week ago

Class Timeliness

Expectations for students regarding showing up to class on time and policy for late students.
Written by Jamey
Updated over a week ago

Rescheduling & Canceling

Policy and expectations for students who need to reschedule or cancel their classes.
Written by Jamey
Updated over a week ago

Switching Tutors

Circumstances in which students can request a new tutor for a course or transfer hours from one tutor to another.
Written by Jamey
Updated over a week ago

Expiration of Course & Tutoring Credits

Policy concerning the length of time for which credits (for courses and tutoring packages) are valid.
Written by Jamey
Updated over a week ago

Refund Policy

Customers can request a refund of purchases made on the IvySpace website or app in accordance with these policies.
Written by Jamey
Updated over a week ago

Technical Requirements

Hardware and software requirements for using the IvySpace platform, including the website, app, and video conferencing classroom.
Written by Jamey
Updated over a week ago