ℹ️ Remote access is when you allow one of the JACK App support team members to connect to your computer to view and temporarily be in the 'driver seat'. They will have the same access as you, but everything stays on your computer.
This is a great way to allow us to provide hands-on support 👐
⚠️ This service is only available through Chrome or Edge web browsers
How to get started with remote access
On your computer, open Google web browser, Chrome
Click on the link: https://remotedesktop.google.com/support
or copy and paste it into the address bar at the top, and press EnterUnder “Remote Support, “ click Download ⬇️
Follow the onscreen directions to download and install Chrome Remote Desktop
Once installed, select Generate Code (Note: the code will only be valid for 5 min)
Copy the code and send it to the JACK App Support Team via chat or email
When that person enters your access code on the site, you'll see a pop-up with their email address. Select Share to allow them full access to your computer
Confirmation of the connection appears at the bottom as shown below
The JACK Team will be able to help, hands-on
To end the sharing session, click Stop Sharing
🔷 The access code will only work once and is only valid for 5 minutes.
🔷 If you are sharing your computer for an extended time, you will be asked to confirm that you want to continue to share your computer every 30 minutes.