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Why can't I make a purchase? (iOS/Android)

Updated over a week ago

Apple(iOS)/Google Play may cancel an order or place a hold on a purchase for security reasons.

When orders are cancelled, it may take some time for the credit to go back to your account.

We are not able to expedite any orders because credit card processing is done by Apple/Google Play.

If you're seeing an error message when trying to make a purchase, you may wish to try:

  • Purchasing in smaller increments

  • Purchasing a gift card

If you're getting a "Contact iTunes" or card verification error, please contact Apple directly through the link below:
​Apple Support (please select "iTunes store")
​

If you continue to see an error message on Google Play, please contact them directly through the link below:
​Google Play Support

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