Abuse and sanctions
Jamble takes action against abusive behavior to protect buyers, sellers and the community. These measures apply to both buyers and sellers.
What you'll learn
Examples of behavior considered abusive
Which measures Jamble may apply
What to do if you disagree with a measure
Examples of abuse
Repeatedly winning sales in lives and not paying
Repeatedly refusing to accept deliveries without a reason
Sellers who frequently cancel sales
Manipulating offers or the flow of a live, for example with fake or coordinated accounts
Trying to move purchases, payments or contacts outside Jamble
Harassment, threats, insults or inappropriate content
False or bad faith refund requests
Sending repeated messages to support without a real request, or false reports
Possible measures
Depending on how serious and how frequent it is, Jamble may apply:
Removal of messages or content
Being blocked from a live
A temporary pause on purchases, with the Compras pausadas (purchases paused) message and the date when you can buy again
Temporary restriction of account features
Suspension of access to lives
Account suspension or closure
Measures may be applied without prior notice when needed to protect the community. You may be informed in the app, by notification or through other channels.
If you disagree with a measure
Contact support through the in-app chat, explain the situation and send anything that can help the review, such as screenshots.
Need help?
Talk to us through the in-app chat.