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Jamf School Volume Purchasing App Install fails - Insufficient content licenses

Updated over 2 months ago

Description

Jamf School Volume Purchasing app deployment fails. The details in the device inventory record shows "Insufficient content licenses."

This is typically because there are no volume purchasing licenses remaining and we need to get more licenses from Apple School Manager.

Getting Volume Purchasing Licenses from Apple School Manager

Obtain licenses in Apple School Manager following the steps below:

  1. Sign into Apple School Manager with a user that has access to Apps and Books.

  2. Click Apps and Books in the left column.

  3. Search for the app you need to get licenses for.

  4. Click on the app.

  5. Choose the volume purchasing location for your token in Jamf School in the dropdown menu.

  6. Write the number of licenses you need to get.

  7. Click Get/Purchase.

Deploying Volume Purchasing Licenses in Jamf School

  1. In Jamf School sync with Apple School Manager to pull in the additional licenses. This can be done under Apps > Inventory by selecting Sync with Apple School Manager.


  2. Go to Apps > Inventory and check the box for the app. Then click Retry and select Retry to install on missing.


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