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Handling "NotNow" Response in Jamf School

Updated over 2 months ago

Description

A NotNow response is returned when a device is unable to execute a command due to certain conditions. Common scenarios include:

  • Device Boot:

    • After a device restart, some commands will not execute until the device has been unlocked for the first time.

    • During this period, the device may respond with a NotNow status to indicate that retrying the command later may succeed.

  • Device Sleep or Lid Closed (macOS):

    • macOS devices may respond with NotNow if the device is connected to a network but is in sleep mode or the lid is shut.

When the server receives a NotNow response, it may:

  • Stop sending commands temporarily.

  • Attempt to send another command on the same connection.

Resolving NotNow Responses

To resolve the NotNow response in Jamf School, follow these steps:

  1. Restart the Device:

    • Restarting the device will force a device check-in and may clear the NotNow status.

  2. Ensure the Device is Unlocked:

    • Make sure the device is unlocked before prompting it to check in or sending commands.

  3. Retry Commands:

    • After completing the steps above, attempt to reissue commands from Jamf School.

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