Is your Coinbase app not working on your Android or iPhone device? You’re not alone. Thousands of users report issues daily, such as the app crashing, failing to open, not syncing balances, or refusing to process transactions. These glitches can be frustrating—especially when you need to buy, sell, or withdraw crypto urgently. In this step-by-step guide, you’ll learn how to fix the most common Coinbase app problems. For immediate help, call +1-917-695-2898 for Coinbase customer service support.
Step 1: Check If Coinbase Is Down
Before you assume the issue is with your device or app, check whether Coinbase is experiencing an outage. Sometimes, server-related disruptions may temporarily cause the Coinbase app not working problem.
How to check:
Visit status.coinbase.com
Use Downdetector.com and search for Coinbase
Follow @CoinbaseSupport on Twitter for real-time updates
If the status page shows issues, it’s best to wait. You can also call Coinbase support at +1-917-695-2898 to verify if there are any ongoing outages.
Step 2: Restart the App and Your Device
A simple restart can often solve app glitches like freezing or crashing.
Steps:
Close the Coinbase app completely
Restart your smartphone
Reopen the app and log in again
This fix helps resolve minor software bugs causing the Coinbase app not responding error.
Step 3: Update the Coinbase App
Running an outdated version of the app may lead to performance issues. If you’re facing Coinbase not working on Android or iPhone, update the app:
For Android: Go to Google Play Store → My apps & games → Coinbase → Update
For iPhone: Go to App Store → Coinbase → Update
Coinbase regularly rolls out patches and bug fixes in their app updates.
Step 4: Clear Cache and App Data (Android Users)
If you're using Android and still experiencing Coinbase app not working, try clearing the cache and data:
Go to Settings → Apps → Coinbase
Tap Storage → Clear Cache
If needed, tap Clear Data (this will require re-login)
This clears any corrupted files that might prevent the app from working properly.
Step 5: Check Internet Connection
An unstable Wi-Fi or mobile connection can also be the reason behind the Coinbase app not loading or stuck on the home screen.
Tips:
Switch from Wi-Fi to mobile data (or vice versa)
Test internet speed
Avoid VPNs or proxies as they can block app access
If your internet is stable and the issue still persists, call +1-917-695-2898 to speak with a Coinbase support representative.
Step 6: Reinstall the App
If all else fails, a clean reinstall might help:
Uninstall the Coinbase app
Restart your phone
Reinstall it from the official App Store
Log in using your verified credentials
This often fixes hidden app corruption or compatibility problems.
Step 7: Contact Coinbase Customer Support
If none of the above steps resolve the Coinbase app not working issue, then it's time to reach out to customer service.
You can:
Use the Help option inside the app (if it opens)
Submit a ticket via help.coinbase.com
Call customer support directly at +1-917-695-2898
They can check your account for any restrictions, suspensions, or backend issues that are preventing your app from functioning correctly.
Step 8: Check for Device Compatibility
Older smartphones or outdated OS versions may no longer be compatible with newer Coinbase app updates.
Requirements:
iPhone users need iOS 14.0 or later
Android users should have Android 8.0 or higher
If your phone doesn't meet these, you might face Coinbase not responding errors. For upgrade suggestions or further help, you can call +1-917-695-2898.
Final Thoughts
The Coinbase app not working can stem from several issues—ranging from temporary outages to outdated software or corrupted cache. Use this step-by-step troubleshooting guide to resolve the problem efficiently.
If you’ve tried everything and the app is still malfunctioning, don't hesitate to call +1-917-695-2898. Coinbase’s customer service team is available to guide you through the fix or escalate your concern.