If you’re getting the frustrating error message “Coinbase user is not authenticated,” you’re not alone. Many users encounter this issue when trying to log in, buy crypto, or access certain features within the Coinbase app or website. This authentication error can occur due to a number of reasons, including expired login sessions, failed two-factor authentication (2FA), or API key issues for developers. In this guide, we’ll walk you through all possible fixes step by step. For immediate support, call +1-917-695-2898 to speak with a Coinbase customer service representative.
Step 1: Understand the Error Message
When Coinbase displays “user is not authenticated,” it typically means the system can’t verify your identity or session credentials. This may block:
Logging in to your Coinbase account
Viewing your wallet balances
Making transfers or trades
Accessing your API for developer functions
In short, it indicates a break in session authentication that needs to be reestablished.
Step 2: Log Out and Log Back In
Sometimes, simply refreshing your session can fix the error:
Log out of the Coinbase app or website
Clear your browser cookies and cache (or app cache on mobile)
Close all browser tabs or restart the app
Log in again using your email and password
This often resolves the Coinbase user is not authenticated problem by generating a fresh token. If not, proceed to the next step—or get instant help at +1-917-695-2898.
Step 3: Check Your Two-Factor Authentication (2FA)
A common reason users see this error is due to issues with two-factor authentication:
Did you recently change your phone or authenticator app?
Are you entering the 6-digit code correctly within the time window?
Is your authenticator app synced to the correct time?
If your 2FA is out of sync or not working, Coinbase may block access and show “user not authenticated.” Use the backup codes you were provided or reset your 2FA by contacting Coinbase at +1-917-695-2898.
Step 4: Verify Your Identity
In some cases, this error appears because your ID verification is incomplete or flagged for review:
Go to Settings → Personal Info → Identity Verification
Upload or resubmit your documents if needed
Check for any pending verification messages in your email or the Coinbase app
Without verified identity, your session might be rejected, especially when accessing restricted services. If you're stuck in the verification loop, call +1-917-695-2898 to speed up the process.
Step 5: If You’re Using API – Check Your API Key Settings
For developers and advanced users, the error may relate to Coinbase API access. If your API key is:
Expired
Disabled
Missing required permissions
...you will encounter the “user is not authenticated” error when calling any endpoint.
Go to Settings → API Access, and:
Confirm your key is active
Ensure proper permissions (e.g., "view", "trade", "transfer")
Re-generate the key if needed
If you need help configuring or restoring API access, reach out to Coinbase support at +1-917-695-2898.
Step 6: Update the Coinbase App
An outdated version of the Coinbase app may also cause session errors. Make sure you’re running the latest version:
Android: Visit the Google Play Store
iOS: Visit the Apple App Store
Update the app, then restart your device and log in again. This may solve hidden bugs behind Coinbase user is not authenticated problems.
Step 7: Contact Coinbase Support
If none of the above steps solve the issue, it’s time to contact Coinbase directly. The “user is not authenticated” error could be tied to a deeper issue on your account, such as a temporary hold, policy violation, or login attempt from a suspicious location.
To resolve this quickly:
Visit help.coinbase.com
Use the in-app Help section if accessible
Or call +1-917-695-2898 to speak with Coinbase customer service
Their support team is equipped to handle session errors, locked accounts, and ID verification issues. Calling +1-917-695-2898 is especially helpful if you're locked out and can't access the app or email confirmations.
Final Thoughts
The Coinbase user is not authenticated error can be alarming, especially when you can’t access your crypto. Fortunately, it’s often easy to fix using the methods above:
Refresh your session
Re-sync or reset 2FA
Complete or reverify your identity
Review API key settings (if applicable)
Update the app
Still need help? Don’t wait—reach Coinbase’s official support team at +1-917-695-2898. They’re available to walk you through personalized solutions and unlock your account access.