Struggling with Coinbase verification not working? You're not alone. Many users face issues completing identity verification on Coinbase—especially when uploading ID documents, taking selfies, or waiting for approval. This step-by-step guide will walk you through the most common problems and proven solutions. Whether your Coinbase verification is stuck, failed, or pending, we’ll help you resolve it quickly. For urgent help, you can always call +1-917-695-2898 to reach Coinbase customer service.
Step 1: Understand the Verification Process on Coinbase
Before diving into fixes, it's important to understand how Coinbase identity verification works. To meet regulatory standards, Coinbase requires:
A government-issued photo ID (passport, driver’s license, or national ID)
A selfie or facial recognition using your webcam or mobile camera
Additional documents if flagged for enhanced verification
This process is mandatory to access features like buying, selling, or withdrawing crypto. If your Coinbase verification is not working, the issue could be due to document quality, system errors, or a mismatched identity.
Step 2: Ensure You’re Using a Supported Browser or App Version
Sometimes, the Coinbase website or mobile app might not function correctly due to outdated software. If you're stuck at the "verifying identity" screen or nothing happens when you upload your documents:
Use the latest version of Google Chrome or Mozilla Firefox
Avoid using Brave or Safari if verification is failing
On mobile, update your Coinbase app via Play Store or App Store
Still having trouble? Consider switching devices. If verification fails on desktop, try it on your mobile device—or vice versa. For further assistance, call +1-917-695-2898 and speak to Coinbase support directly.
Step 3: Check Document Quality and Format
One of the most common causes of Coinbase verification not working is poor document quality. Your ID must be:
In color (not black and white scans)
Not expired
Clearly showing all corners and text
Uploaded in JPG or PNG format (PDFs are not supported)
Make sure there's no glare, blur, or obstruction. Avoid taking photos in dim light or at odd angles. Resubmit your document after correcting these issues. For any confusion, a Coinbase agent at +1-917-695-2898 can guide you through accepted formats and retry instructions.
Step 4: Troubleshooting the Selfie or Facial Recognition Step
If the verification fails during the selfie or face scan phase, try the following:
Make sure your camera is clean and working
Remove hats, glasses, or masks
Use a plain background with good lighting
Avoid filters or editing apps
If you're repeatedly getting “unable to verify selfie” or “photo mismatch” messages, clear your browser cache or reinstall the app and try again. When that still doesn’t work, it’s best to call +1-917-695-2898 for human support and a possible manual override of the process.
Step 5: Wait Times and What to Do if It's Stuck on Pending
Occasionally, Coinbase’s verification process can get delayed due to high demand or internal reviews. If your Coinbase verification is stuck on pending for more than 24–48 hours:
Check your email for any verification requests or status updates
Log in and see if it’s prompting you to re-upload any documents
Don’t spam multiple attempts, as it can delay your profile further
If it's been more than 2 business days with no progress, escalate the issue by calling +1-917-695-2898. Their customer service team can check the status, flag the issue, or prioritize your verification request.
Step 6: Additional Verification for High Limits or Suspicious Activity
If you're trying to increase buying limits, transfer large amounts, or access Coinbase Pro features, you might be required to complete enhanced verification. This can involve:
Proof of address (utility bill, bank statement)
Source of funds documentation
Video call verification
These cases may require more time and direct review. If you're unsure what documents are needed, the Coinbase team at +1-917-695-2898 can walk you through the advanced verification process.
Final Thoughts
When Coinbase verification is not working, don’t panic. It’s usually a solvable issue caused by minor technical errors, poor image quality, or temporary delays. By following the steps above, you can:
Ensure proper document submission
Troubleshoot facial recognition issues
Handle delays and stuck verification status
Get direct help from Coinbase experts
Still need help? Call +1-917-695-2898—the official Coinbase customer support line—to get your identity verified quickly and unlock your account features.