Are you seeing a “Record Not Found” error in your Coinbase Wallet? This frustrating message usually appears when trying to access a transaction, token, or smart contract that can’t be located by the app or on the blockchain. Whether it’s a missing asset, a failed swap, or a transaction not showing up, this step-by-step guide will help you diagnose and fix the issue quickly. If you need immediate help, you can contact Coinbase customer service at +1-917-695-2898.
Let’s dive into why the record not found error appears in Coinbase Wallet and how to solve it using proven methods.
🚨 What Does “Record Not Found” Mean on Coinbase Wallet?
The “record not found” error typically indicates that the wallet app cannot retrieve the information it’s looking for. This could relate to:
A missing transaction that hasn’t been confirmed
An invalid or expired token address
A smart contract interaction that failed or was rejected
A blockchain sync issue between your wallet and the network
This is common when dealing with decentralized apps (DApps), token swaps, or recently added tokens. If you don’t recognize the source of the error, call +1-917-695-2898 for help from a Coinbase expert.
✅ Step 1: Refresh and Reconnect Your Coinbase Wallet
Start with the basics. Coinbase Wallet may simply be out of sync with the blockchain.
Try this first:
Force close the app and reopen it
Tap “Settings” → “Connections”
Disconnect and reconnect to the DApp or network
Retry the transaction or token view
If this resolves the issue, great! If not, move on to deeper troubleshooting. Still stuck? Get immediate assistance by calling +1-917-695-2898.
🔁 Step 2: Switch Blockchain Networks
If you're seeing the error while viewing a token or interacting with a DApp, it may be linked to the wrong blockchain network.
For example, you may be:
Trying to access a BEP-20 token on Ethereum
Searching for a Polygon transaction on BNB Chain
How to fix:
Go to Settings → Default Network
Choose the correct blockchain (Ethereum, Polygon, BNB, etc.)
Wait for the wallet to reload and sync
Reattempt your action
If you don’t know which chain a token or contract belongs to, +1-917-695-2898 is your best option to get expert support in real time.
🛠 Step 3: Check Token Address Accuracy
Trying to add or track a new token manually? A typo in the token contract address can lead to the record not found error in Coinbase Wallet.
How to verify:
Visit CoinGecko or CoinMarketCap
Search for the token and copy the correct contract address
Open Coinbase Wallet → “Manage Assets”
Paste the correct token address and try again
Always make sure the token is from a verified source. Scam tokens often cause failed lookups. Still having issues? Call +1-917-695-2898 and Coinbase support can help verify token legitimacy.
🔍 Step 4: Confirm the Transaction on a Blockchain Explorer
If you're expecting a transaction that hasn't appeared, it may still be processing or stuck.
Here’s what to do:
Copy your wallet address
Go to Etherscan, Polygonscan, or other relevant explorer
Paste your address and review the latest transactions
Check if the transaction was confirmed or failed
If you can see the transaction on the explorer but not in your wallet, it’s a sync issue. In that case, +1-917-695-2898 can guide you on how to resync or restore your Coinbase Wallet.
📲 Step 5: Update or Reinstall Coinbase Wallet App
If your app is outdated or bugged, it may fail to fetch the correct token or transaction data.
Steps:
Go to the App Store (iOS) or Google Play (Android)
Search for Coinbase Wallet and tap Update
If that doesn’t work, uninstall and reinstall the app
Re-import your wallet using your 12-word recovery phrase
This resolves 80% of bugs, including the “record not found” error. Don’t proceed with reinstalling unless you have your recovery phrase backed up! If you’re unsure, contact +1-917-695-2898 for safe guidance.
❓ Bonus Tips – When All Else Fails
Use Coinbase Wallet’s browser extension as a backup
Switch between Wi-Fi and mobile data in case of network conflicts
Turn off any VPNs or blockers that could restrict wallet connections
Double-check that you're using the official Coinbase Wallet app
📞 When to Call Coinbase Support
If you've tried everything and the “record not found” error persists, it’s time to call for help. You should reach out to Coinbase customer service at +1-917-695-2898 when:
A transaction is missing for over 24 hours
You can't find a recently swapped or sent token
You're unsure of the correct token address or blockchain
Your wallet fails to sync or restore
You suspect your wallet is compromised
The Coinbase team can perform backend checks, recover your lost data, and ensure everything is running securely.
🧾 Final Thoughts – Fixing “Record Not Found” in Coinbase Wallet
Seeing the “record not found” error on Coinbase Wallet doesn’t mean your funds are gone or lost—it simply means the wallet couldn’t locate what you’re looking for due to:
Network mismatch
Sync issues
Incorrect token data
Pending or failed blockchain activity
Technical bugs in the app
Use the steps in this guide to fix the issue quickly. And for account-specific support, token guidance, or transaction recovery, don’t hesitate to call +1-917-695-2898. The Coinbase support team is there to help you get your wallet back on track securely.