Purchased products are exchangeable into a different size, color or a different product at the same price. All exchanges are based on stock availability. If you have exchanged a product, Jeanerica will pay the shipping costs for the new product. When exchanging item(s) from your order please follow the steps below.
1. Register your exchange here to receive your return label. Select the size or color you would like to exchange to.
2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available a similar sized package must be used.
3. Attach the return label on top of the original shipping label.
4. If you live outside of the EU, you must print and fill out a commercial invoice sent prefilled to your email after registering a return.
5. Place the commercial invoice inside the box as well as a copy on the outside of the box.
6. Sweden: Drop the parcel at your closest PostNord access point.
Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.
7. The exchanged product(s) will be sent as soon as our warehouse has received and processed the new order. All exchanges are based on stock availability.
All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials.