Remind Mail are sent one hour before the booking start time by default.
To change the reminder email send time, navigate to Booking Page Edit > Workflow > Remind Mail. For detailed steps, please see here.
Reminder Email Function Overview
Sending Time
You can set the reminder time in days, hours, or minutes. Additionally, you can configure multiple reminders (up to five times).
Recipients
Reminder emails are sent to both the host and guests of the booking.
When multiple bookings occur on the same day
As reminder emails are sent for each created booking, multiple reminders will be received if there are several appointments scheduled within a single day.
When the sending time has already passed when the booking is made
A reminder email is sent at the time that is the set number of minutes, hours, or days before the booking start time. If that time has already passed when the booking is made, that reminder email is not sent (and it is not sent later).
Example: If a reminder is set for “23 hours before the start” and a booking is made 22 hours before the start, the 23-hour reminder email is not sent. If you have set multiple reminders, only the reminders whose sending time has not yet come are sent.
The booking confirmation email is sent as soon as the booking is made. SMS reminders work the same way.
How to change the sending time for reminder emails
The sending time for reminder emails can be adjusted using the following steps.
Click the “︙” icon on the booking page for which you wish to change the reminder email sending time.
Click “Edit” from the menu.
Click “Workflow” on the booking page edit page.
Changing the reminder email send time from the send time section of Remind Mail.
Clicking “+ Add” allows you to set multiple times for sending reminder emails.
Click “Submit” to save your changes.
