At Jiffy, we’re here to make home services simple, fast, and reliable, anytime you need them.
Help Desk Hours
Our Help Desk is available Monday–Sunday, 9:00 AM – 9:00 PM ET.
Outside of these hours, you can still take action on your job and get the help you need right away (see below).
Jiffy Is Always Available
Jiffy runs 24/7, so you can:
Submit a new request anytime: Once you submit a request, available Pros are notified and can accept your job, often within minutes.
Message your Pro
Cancel or reschedule your job
Access your booking details
Edit your account information
What To Do If You Need Help
General Questions (Non-Urgent)
If you have a question and support is offline:
Browse our Help Center
Send us a message (email, chat, or text). We’ll follow up as soon as we’re back online.
Need to Cancel or Reschedule?
You can manage your job directly in your account:
Cancel a job:
Open your active job → scroll down → tap Cancel JobReschedule a job:
Open your active job → scroll down → tap Reschedule Job. This will notify your Pro, or you can message them directly to coordinate a new time
Ongoing or Active Job
If your job is currently in progress. Contact your Pro directly through the messenger (call or chat). They are your fastest and best point of contact for anything happening in real time.
If There’s an Issue With Your Job
We understand that sometimes things don’t go as expected.
Step 1: Contact Your Pro First
Your Pro is responsible for the service and can often resolve the issue immediately.
Step 2: If You Still Need Help
If the issue isn’t resolved:
Submit a claim
We’ll review and follow up during Help Desk hours
Urgent Situations (Act Fast)
If there is an urgent issue and your Pro is unable to help. You should take immediate action to prevent further damage or risk. Example: Stop water flow (e.g., shut off valve). Arrange emergency assistance if needed.
Jiffy Jobs are normally accepted quickly; however, we do not offer emergency services, so it’s important to act quickly and use appropriate emergency resources if required.
Job completed: Submitting a Claim
If you are not satisfied with the service and weren't able to resolve the matter with your Pro, you may submit a claim.
Important:
Provide details, photos, and documentation
Allow our team time to review and assess
Once submitted:
We’ll determine if your claim is eligible
If eligible, we may:
Send a Pro to fix the issue
Provide a refund or credit
Offer another appropriate resolution
Important Claim Guidance
Claims may take time to review and resolve
Your contract is with your Jiffy Pro, not Jiffy. Our role is to connect customers like you with Pros for various services. We are here to mediate when needed to help come to an agreement
If you have had an issue reviewed, repaired, or obtained a 2nd opinion already, our Support team will require a report, invoice or estimate to investigate further.
Report - The report or invoice must clearly outline:
The issue identified
What, if anything, was completed incorrectly by the original Pro
The work required to resolve the issue
Before/after photos, if applicable
Our Commitment to You
Jiffy is a platform that connects homeowners with independent Home Service Professionals. While service providers are responsible for the work they perform, our team is here to help facilitate a positive experience and address concerns that may arise through our platform.