Rescheduling / Cancellation
We understand that things come up! If you need to reschedule, you can simply message your Pro in the chat to confirm a new time. Once confirmed, they'll update your ETA.
You may cancel your appointment without incurring a fee until the Pro has indicated that they're 'En route'. You will get a notification that says 'En route'. If you cancel after the Pro has indicated that they're on their way to the job, a cancellation fee of $75 will apply.
My Pro is running late
Review the ETA on your request. The 1-2 hour window listed is the Pro's time of arrival. If your Pro is running late, they should send you a message in the chat to let you know. It is best to message your Pro in the chat to check in and confirm they're on the way. Contact us if you're not able to reach them.
Poor communication
Communication is very important to us, and we want to ensure your Pro is actively communicating all updates and details of the job with you in the chat. If you are having trouble reaching your Pro in the app, please let us know.
Billing
We do require an active card on file, as all jobs are billed after the job is completed. To protect your payments, all charges (deposits, labour and materials) should be billed through Jiffy.
All invoices are sent out via email and updated on your profile - you are then provided 24 hours to review your bill before it will automatically be processed to the credit card on your account. If you have any questions about your invoice, it is best to reach out to your Pro in the chat to review. If you need further assistance, please contact us.
Damage / Poor Quality
Our Home Protection Promise is valid for up to 30 days (60 for Jiffy+ members). We understand that sometimes things don’t go as expected.
Step 1: Contact Your Pro First
Your Pro is responsible for the service and can often resolve the issue immediately. We suggest following up with your Pro through the chat messenger to schedule a return visit.
Still need assistance? Click the button below to submit a form, and we'll follow up within 1 business day (usually within an hour or so!).