If a movement is no longer needed - for example, the sale fell through or the vehicle was collected another way - you can cancel it directly in Jigcar:
⚠️ Note: Some users are not able to cancel movements directly in Jigcar. If this applies to you, contact your planning team directly.
Step 1: Go to the All Vehicles tab and find the movement you want to cancel.
Step 2: Click on the movement to open its details.
Step 3: Click on Change Status.
Step 4: Select Cancelled.
Step 5: Fill in the Cancellation Reason.
Step 6: Click Submit.
What happens when you cancel?
The movement status changes to Cancelled
If a driver or provider had already been allocated, they may be notified - check with your planning team to confirm
The vehicle will remain in your stock list and can have a new movement requested at any time
⚠️ Abort fees
If you cancel a movement within the abort notice period set by your 3PL (transport provider), you may be charged an abort fee. This is dependent on the individual 3PL's abort rules —-check your provider's terms or contact your planning team if you're unsure.
⚠️ Note: If the movement is already In Progress, you won't be able to cancel through the platform. Contact your planning team or transport provider for support.