"Where is my car?" The answer depends on your role and how your organisation manages movements.
If you requested the movement
Head to the Movements page and search for the vehicle by registration or VIN. The Status column tells you where things are at.
Click on any movement to open the details flyout, where you can see the full history - when the movement was requested, who accepted it, collection and delivery timestamps, and any notes.
đĄ Tip: If you need a more specific update (e.g. an ETA), contact your transport provider or planning team directly. Jigcar shows you the status of the movement, but does not currently offer live GPS tracking of vehicles, although weâre working on it!
For a full breakdown of every status, see Understanding movement statuses.
If you're a planner using the TMS
You get a more detailed view. Open the TMS and navigate to the relevant plan date. On the Gantt chart, you can see each driver's route and the status of every stop (known as a leg) on that route:
Leg status | What it means |
Empty | The driver is on an empty leg - travelling to a pickup location without a vehicle. |
Collected | The driver has collected the vehicle and is heading to the drop-off. |
Complete | The vehicle has been delivered to the destination. |
Not started | The driver hasn't begun this leg yet. |
Failed | The driver couldn't complete this leg (e.g. vehicle wasn't ready). |
These statuses update in real time as drivers progress through their route on the driver app. You can see at a glance which stops are done, which are in progress, and where things may have gone wrong.
If a leg has failed, you can unplan it and choose to re-attempt the delivery on a different route or abort the movement entirely, which notifies the original requester.
What if I need an exact location?
Jigcar tracks the status of a vehicle movement - not its live GPS location. If a vehicle is in transit and you need to know exactly where it is or get an ETA, the best approach is to contact the driver or transport provider directly.